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Triage and Early Interventions Officer

United Kingdom, St Asaph 21398.40 - 26748.00 GBP / Year · Job Posted May 15, 2026

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Job Description

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.

Job Responsibility

  • contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate
  • refer victims to partner agencies and contact approved suppliers to deliver services to victims
  • make direct referrals to appropriate colleagues and allocate Victim Support workers for further support
  • identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts
  • build trust and confidence with victims who will be vulnerable and have complex needs

Requirements

  • Ability to converse in Welsh is desirable for this role
  • Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role

Nice to have

  • Ability to converse in Welsh is desirable for this role
  • Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role

What we offer

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression

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