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United Kingdom, St Asaph 21398.40 - 26748.00 GBP / Year · Job Posted May 15, 2026
Job offer has expired
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Job Description
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies.
Job Responsibility
contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate
refer victims to partner agencies and contact approved suppliers to deliver services to victims
make direct referrals to appropriate colleagues and allocate Victim Support workers for further support
identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts
build trust and confidence with victims who will be vulnerable and have complex needs
Requirements
Ability to converse in Welsh is desirable for this role
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role
Nice to have
Ability to converse in Welsh is desirable for this role
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role
What we offer
Flexible working options including hybrid working
28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
An extra day off for your birthday & options to buy or sell annual leave