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Triage and Early Interventions Officer

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Victim Support

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Location:
United Kingdom , Bristol

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

26748.00 GBP / Year
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Job Description:

We are looking for two resilient and dedicated people to join our Avon & Somerset team as Triage and Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership. The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time, working 5 days a week from our Bristol office. You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also you will contribute to cover for the Helpline.

Job Responsibility:

  • Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual’s needs
  • Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally
  • Develop support plans where appropriate
  • Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use
  • Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues
  • Ensure that everyone is aware of their rights under the Victim’s Code of Practice and the Witness Charter
  • Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality
  • Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract

Requirements:

  • Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
  • Experience of working in an outcomes focused service
  • Knowledge of the criminal justice system and the impact of crime
  • Knowledge and understanding of Domestic Abuse processes and services
  • Experience of engaging with vulnerable victims of crime who may have complex needs
  • Strong written & verbal communication skills
  • Good time management skills
  • Competent IT skills, able to use generic systems
  • To work effectively both as part of a team & independently
  • To develop & maintain partnerships with external organisations
  • The ability to undertake impact & risk assessments
  • Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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