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We are looking for two resilient and dedicated people to join our Avon & Somerset team as Triage and Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership. The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment. The role is full-time, working 5 days a week from our Bristol office. You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also you will contribute to cover for the Helpline.
Job Responsibility:
Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual’s needs
Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally
Develop support plans where appropriate
Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use
Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues
Ensure that everyone is aware of their rights under the Victim’s Code of Practice and the Witness Charter
Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality
Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract
Requirements:
Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
Experience of working in an outcomes focused service
Knowledge of the criminal justice system and the impact of crime
Knowledge and understanding of Domestic Abuse processes and services
Experience of engaging with vulnerable victims of crime who may have complex needs
Strong written & verbal communication skills
Good time management skills
Competent IT skills, able to use generic systems
To work effectively both as part of a team & independently
To develop & maintain partnerships with external organisations
The ability to undertake impact & risk assessments
Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression