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Triage and Early Intervention Officer

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Victim Support

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Location:
United Kingdom , Plymouth

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26748.00 GBP / Year
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Job Description:

We are seeking a resilient and compassionate Triage and Early Intervention Officer who is motivated to make a real and lasting difference to the lives of people aged 16+ affected by crime. Working within an empowerment-focused, trauma-informed framework, you will assess support needs and risk, deliver tailored short-term interventions, and maintain clear, professional boundaries at all times. This is a full-time, office-based role located at our Plymouth office, with occasional travel across Devon and Cornwall to meet service needs.

Job Responsibility:

  • Act as the first point of contact for service users referred in to the service, ensuring that comprehensive impact and risks assessments are completed
  • Carry a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally
  • Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld
  • Empower service users to enable them to make informed choices about their future options
  • Maintain accurate and confidential case management records and contribute to monitoring information for the service

Requirements:

  • Understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti-social behaviour
  • Effective verbal and written communication skills
  • Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
  • Ability to balance competing needs and priorities
  • Ability to work independently and as part of a team
  • Experience of building effective working relationships across internal and external stakeholders
  • Personal resilience to manage exposure to highly emotional or sensitive demands of the role
  • Ability to use generic IT applications competently
  • Administrative skills
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
May 20, 2026

Expiration:
June 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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