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Triage and Early Intervention Officer

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom , Stoke on Trent

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Category:

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Contract Type:
Not provided

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Salary:

24949.40 GBP / Year

Job Description:

We have an exciting opportunity for two Triage and Early Interventions Officers to join the Staffordshire Victim Gateway team, working 37.5 hours a week. We are looking for driven individuals, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary.

Job Responsibility:

  • Answer the public helpline
  • Assess needs and risk
  • Ensure safeguarding referrals and access to emergency/crisis services

Requirements:

  • Empathy and compassion
  • a trauma informed approach
  • Personal resilience
  • Excellent organisational skills
What we offer:
  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday & options to buy or sell annual leave
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, gym, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Access to EDI networks and colleague cafes
  • Cycle to work scheme & season ticket loans
  • Ongoing training & support with opportunities for career development & progression

Additional Information:

Job Posted:
January 02, 2026

Expiration:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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