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We are looking for a proactive and compassionate Triage and Assessment Officer to support victims and survivors of domestic abuse. This role is full-time to on a permanent contract. The role is hybrid, based at the Victim Support office in Old Street and with some home working.
Job Responsibility:
Provide pro-active, high quality, frontline service to victims of domestic and sexual abuse through risk assessment
Provide individual safety planning, trauma-informed support, guidance, and information
Enable victim/survivors to access the services they need
Make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime
Provide resources, interventions, and information to all service users
Provide immediate intervention by telephone and any appropriate referral
Support those affected by domestic abuse in understanding and asserting their rights and entitlements
Help in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
Facilitate access to additional services
Provide practical support and information to all victims and survivors of domestic abuse
Lead on completing initial impact and risk assessments that are comprehensive and holistic
Assess risks and needs using evidence-based checklists
Assist high-risk victims in accessing safety services
Deliver tailored support and information
Understand legal frameworks for protecting children and vulnerable adults
Empower clients to recognize domestic abuse dynamics
Work with a team to deliver respectful, dignified, and sensitive services
Maintain accurate and confidential case records
Comply with data protection laws and organizational policies
Stay updated with procedures, policies, and professional codes
Requirements:
Strong understanding of domestic and sexual abuse and its impact
Demonstrate proficiency in English, both verbally and in writing
Experience in statutory, voluntary, or multi-agency settings
Competency in risk and needs assessment frameworks
Understanding of safeguarding issues
Direct service delivery experience to victims or vulnerable people
Strong crisis management skills
Effective communication, negotiation, and advisory skills
Commitment to equal opportunities and diversity
Nice to have:
Knowledge about legal remedies for domestic abuse victims
Experience working with drug, alcohol, and mental health issues
Understanding of benefits, housing, and homelessness
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression