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Treatment Coordinator/dental receptionist

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360 Resourcing Solutions

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Location:
United Kingdom , Croxteth, Liverpool

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Full-Time Treatment Coordinator/Dental Receptionist role at a Croxteth 8-surgery dental practice. The position combines Reception and Treatment Coordination, playing a key role in both patient care and practice growth. Ideal for a qualified dental nurse looking to transition.

Job Responsibility:

  • Guide patients through their treatment journey
  • Explain treatment plans clearly and confidently
  • Support patients in understanding costs and finance options
  • Help convert treatment plans into booked appointments
  • Build trust, reassure patients, and improve their overall experience
  • Work closely with clinicians to ensure smooth patient flow and continuity of care
  • Be the first point of contact for patients in person and on the phone
  • Manage appointment bookings, enquiries, and patient records
  • Ensure the front desk runs efficiently and professionally
  • Support daily operations and maintain excellent patient service
  • Deliver outstanding front-desk and telephone service
  • Coordinate private treatment plans and patient follow-ups
  • Present finance options in a professional, patient-friendly way
  • Work closely with dentists and clinical teams
  • Support digital marketing and promote practice services
  • Maintain high standards of organisation and patient care

Requirements:

  • Dental background essential (reception, nursing, or dental practice experience)
  • Previous dental reception or TCO experience preferred
  • Excellent communication and interpersonal skills
  • Confident discussing treatment and finances
  • Highly organised, adaptable, and patient-focused
What we offer:
  • Competitive pay based on experience
  • Full training and support for nurses transitioning into TCO/reception
  • Incentives for private treatment sales
  • Modern, computerised working environment
  • Career progression across a large multi-practice dental group
  • Annual reviews and professional development opportunities

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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