Treasury & Trade Solutions & Corporate, Commercial and Public Sector Sales Head Job at Citi

Job Description

The Treasury & Trade Solutions & Corporate, Commercial and Public Sector Sales Head is responsible for the ultimate direction and delivery of TTS solutions and services and leadership of the country TTS and sales team, ensuring that all aspects of TTS activities generate optimal returns and drive revenue growth and customer satisfaction. These activities should be managed within the highest standards of risk management and governance. Managing operational risk and related controls is a critical part of the role.

Job Responsibility

Clearly articulate & drive the TTS/CCPS narrative & agenda with franchise stakeholders & clients
Development of the local TTS franchise in direct alignment with TTS’ global strategic priorities, market trends, regulations, and customer needs
Drive sales performance locally across TTS Sales & Coverage teams and step in as an escalation point if required to deliver optimal solutions to clients
Ensure pipeline management discipline & execution against defined Sales KPI’s
Support RFP & implementation activities where required & oversee timely revenue ramp up of new business
Provide local competitive analysis, market intelligence/expertise & network sensitivity to identify emerging opportunities or threat
Embed customer segmentation, product positioning, pricing, and marketing plans for each client segment through strategic framework lens
Oversee TTS training & ongoing TTS updates across local Coverage & Franchise partners
Act as the local senior contact for TTS opportunities
Lead TTS client experience agenda across the country ensuring visibility & engagement on all key client issues & escalations
Lead regulatory driven product development for the country in close cooperation with the cluster, region & global partners
Develop the inorganic growth strategy through partnerships, alliances, and strategic product development to capture a greater share of wallet
Develop a network and payment distribution strategy, considering new and evolving channels
Ensure product offering is competitive locally & fit for scalable client adoption, resilience, functionality, servicing, and price
Ensure a strong risk and control culture within the country TTS/CCPS team
Oversee and directly engage in, as appropriate, key risk & control activities such as regulatory interaction, internal or external audits/reviews, Continuity of Business, Regulatory Change Management etc.
Accountability for ensuring all stakeholder & client communications plans are developed & executed early & comprehensively
Lead TTS regulatory advocacy agenda in country
Maintain strong & transparent relationship with regulators, ensuring effective two-way communication & cooperation, aligning fully with internal partners
Proactive assessment & escalation of Platform resiliency performance & risks.

Requirements

Prior work experience in Citi or other financial services experience in the areas described above
Relevant experience in the field of transaction banking or relationship management
Experience & Ability to work with broad group of stakeholders including Relationship / Coverage, Product, Operations, Legal, Compliance, Offshore Citi colleagues etc.
Ability to quickly understand cash and trade product propositions, business drivers, policies, customer needs and market and competition
Demonstrate thought leadership
Ability to create longer term, content, trust and advisory based relationships with customers and partners
Managing effectively, the success transfers from TTS regional and global cash and trade sales teams
Bachelor or Masters (preferred) Degree in Business, Finance, Economics, Accounting, Engineering, and Maths etc. (other areas of specialization will be considered on a case-by-case basis)
English and Arabic proficiency is mandatory.

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Treasury & Trade Solutions & Corporate, Commercial and Public Sector Sales Head

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