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Randstad Logo Randstad · IT - Administration

Travelling It Support Technician

Australia, Darwin · Job Posted July 04, 2026
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Job Description

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia's largest Aboriginal-owned not for profit organisations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn't just a job, it's an opportunity to support the social and economic development of remote communities. About your next role. You must be Australian Citizen or Permanent Resident, in accordance with Federal Government compliance standards. Are you enthusiastic and looking to progress your career in IT further? As a Travelling Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

Job Responsibility

  • Install and maintain a variety of simple key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
  • Support end-user devices such as desktops, laptops, and associated software
  • Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
  • Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
  • Maintain accurate records of hardware configurations and contribute to the internal knowledge base
  • Provide high-quality customer service by communicating technical information clearly to non-technical users
  • Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and product installation

Requirements

  • Australian Citizen or Permanent Resident
  • 4+ years of hands on experience in computer hardware and software, professionally or through personal endeavours
  • Familiar with Service Desk or Helpdesk environments
  • Excellent communication skills with a strong focus on customer service
  • Ability and willingness to travel to remote First Nations communities, willingness to travel upwards of 60 days throughout a year
  • Confidence using hand and power tools
  • Relevant working history, including Permanent Residency within Australia
  • Current Australian Driver's Licence
  • Ability to obtain necessary clearances for remote community work

What we offer

  • Competitive Salary
  • Additional Not-for-Profit salary packaging advantages, through our partnership with CBB, to boost your salary further
  • 5 weeks annual leave + 17.5% leave loading
  • 12% superannuation
  • The chance to make a meaningful difference in remote First Nations communities
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