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Travel virtual patient companion

United States, Phoenix 20.00 USD / Hour · Job Posted April 05, 2026
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Job Description

As our Natl Internal Traveler, Virtual Patient Companion, you will be responsible for continually monitoring patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide. Every day you will monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment. You will accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use; take appropriate action to notify staff of patient safety concerns; establish and maintain effective communication with patients, colleagues, and bedside staff; and report potentially dangerous changes in patient behavior, escalating communications as necessary. To be successful in this role, you will apply your expertise in patient observation and communication to proactively ensure patient safety across various facilities, diligently following protocols, and contributing to the continuous improvement of department metrics.

Job Responsibility

  • Continually monitor patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide
  • Monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment
  • Accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use
  • Take appropriate action to notify staff of patient safety concerns
  • Establish and maintain effective communication with patients, colleagues, and bedside staff
  • Report potentially dangerous changes in patient behavior, escalating communications as necessary
  • Observe assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
  • Maintain continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings
  • Initiate communication with patients as appropriate
  • Communicate with bedside staff in a timely, professional, and courteous manner
  • Report camera disruption or obstructions to the patient care team in a timely manner
  • Identify changes in the patient’s behavior and/or condition in accordance with established guidelines
  • In response to observed changes in patient behavior, notify care staff of: Increased agitation
  • Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways)
  • Attempts to leave bed/chair, etc
  • and Concerns for patient safety
  • Identify inappropriate behavior from patient visitors and notify care staff
  • Identify and request corrective action to be taken to address obstructed camera view
  • Initiate timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
  • Quickly notify bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm
  • Communicate with the patient/family in the room, quickly, professionally and with courtesy and kindness
  • Communicate any sub-optimal viewing conditions to bedside staff, suggest corrective action and determine whether a patient can be safely observed
  • Document observations and subsequent actions taken to maintain timely and accurate record
  • Document calls to care providers, or use of STAT alarm
  • Document and report adverse events using the IRIS system
  • Document and report system and/or equipment malfunctions to the appropriate party
  • Maintain professionalism
  • Establish and maintain effective working relationships
  • Maintain a neat and organized work environment
  • Order, stock and replenish supplies and equipment as necessary
  • Handle incoming, outgoing and internal communications with courtesy and professionalism
  • Participate in quality assurance/improvement initiatives and activities
  • Participate in growth opportunities
  • Comply with CommonSpirit Health’s core values

Requirements

  • High School Graduate or GED
  • 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)

What we offer

  • Medical
  • Prescription drug
  • Dental
  • Vision plans
  • Life insurance
  • Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
  • Tuition reimbursement
  • Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings

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