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As our Natl Internal Traveler, Virtual Patient Companion, you will be responsible for continually monitoring patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide. Every day you will monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment. You will accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use; take appropriate action to notify staff of patient safety concerns; establish and maintain effective communication with patients, colleagues, and bedside staff; and report potentially dangerous changes in patient behavior, escalating communications as necessary. To be successful in this role, you will apply your expertise in patient observation and communication to proactively ensure patient safety across various facilities, diligently following protocols, and contributing to the continuous improvement of department metrics.
Job Responsibility:
Continually monitor patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide
Monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment
Accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use
Take appropriate action to notify staff of patient safety concerns
Establish and maintain effective communication with patients, colleagues, and bedside staff
Report potentially dangerous changes in patient behavior, escalating communications as necessary
Observe assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
Maintain continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings
Initiate communication with patients as appropriate
Communicate with bedside staff in a timely, professional, and courteous manner
Report camera disruption or obstructions to the patient care team in a timely manner
Identify changes in the patient’s behavior and/or condition in accordance with established guidelines
In response to observed changes in patient behavior, notify care staff of: Increased agitation
Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways)
Attempts to leave bed/chair, etc
and Concerns for patient safety
Identify inappropriate behavior from patient visitors and notify care staff
Identify and request corrective action to be taken to address obstructed camera view
Initiate timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
Quickly notify bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm
Communicate with the patient/family in the room, quickly, professionally and with courtesy and kindness
Communicate any sub-optimal viewing conditions to bedside staff, suggest corrective action and determine whether a patient can be safely observed
Document observations and subsequent actions taken to maintain timely and accurate record
Document calls to care providers, or use of STAT alarm
Document and report adverse events using the IRIS system
Document and report system and/or equipment malfunctions to the appropriate party
Maintain professionalism
Establish and maintain effective working relationships
Maintain a neat and organized work environment
Order, stock and replenish supplies and equipment as necessary
Handle incoming, outgoing and internal communications with courtesy and professionalism
Participate in quality assurance/improvement initiatives and activities
Participate in growth opportunities
Comply with CommonSpirit Health’s core values
Requirements:
High School Graduate or GED
2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.)
What we offer:
Medical
Prescription drug
Dental
Vision plans
Life insurance
Paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually)
Tuition reimbursement
Retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings