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Our client is a well established, privately owned tour operator who sell exclusively through travel trade partners. Their product range features flights, hotels, worldwide tours, cruises featuring bespoke and multi centre itineraries. They are now recruiting for an experienced Travel Ticketing Manager to join their team who will be responsible for delivering high-quality sales and service support to customers. This is a pivotal role with the Travel Ticketing Managerbeing responsible for day to day management of the ticketing team, as well as building relationships with GDS providers, and driving the aviation business forward. The role will involve liaising with existing customers, reservations and airlines.
Job Responsibility:
Overseeing and managing the ticketing department on a daily basis
Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day
Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes
Ensure tickets/re-issues are issued within the deadlines
Assist with GDS Relationship at operational level
Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus & Galileo
Manage ADM & ACM process from start to finish
Requirements:
Extensive ticketing management experience within travel is essential
Working knowledge of Amadeus or Galileo is essential
Good communication skill and attention to detail
Strong customer focus with good organisational skills
Excellent worldwide knowledge, airline and fares knowledge