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Proactive, community focused service designed to improve safety, confidence and the overall experience across local transport networks. Operating across key bus routes, transport hubs and areas affected by antisocial behaviour (ASB), the team provides a visible and reassuring presence for passengers, transport staff and surrounding communities. Officers apply a balanced approach of engagement, education and enforcement to encourage responsible behaviour and address issues that impact safety or cause nuisance.
Job Responsibility:
Lead the new Travel Safe team (one Supervisor and twelve Officers)
Provide operational oversight and direct engagement
Foster professionalism and accountability within the team
Offer coaching, guidance and constructive feedback
Ensure high standards across all shifts
Deploy officers to ASB hotspots and emerging problem areas using intelligence, data, and community feedback
Tackle environmental ASB such as fly-tipping and graffiti
Respond dynamically to incidents
Enforce relevant legislation under Community Safety Accreditation Scheme (CSAS) powers
Work collaboratively with partner agencies and transport operators
Support service implementation and establish operational consistency
Provide leadership during peak demand periods
Requirements:
Experience in supervision, enforcement, or community safety
Ability to balance operational oversight with direct engagement
Skilled in managing antisocial behaviour through engagement, education and enforcement
Comfortable exercising delegated powers, issuing Fixed Penalty Notices, gathering evidence, and making sound decisions under pressure
Ability to respond quickly to incidents, apply dynamic risk assessments, and handle competing priorities
Ability to build and sustain strong relationships with partner agencies (Police, Social Care, Homeless Outreach, drug and alcohol services, schools, youth services, community organisations)
Confident representing the service at community meetings, case panels and multi-agency problem solving sessions