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This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners. The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.
Job Responsibility:
Answering phone calls and dealing with client/agent queries
Looking after shared mailboxes, responding to all emails within set timescales