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Antella Travel Recruitment Logo Antella Travel Recruitment · Hospitality and Tourism

Travel Operations Executive

United Kingdom, Central London 29000.00 GBP / Year · Job Posted January 09, 2026
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Job Description

This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners. The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.

Job Responsibility

  • Answering phone calls and dealing with client/agent queries
  • Looking after shared mailboxes, responding to all emails within set timescales
  • Producing client/agent invoices, emailing confirmation documents
  • Entering client's personal data into the reservation system and chasing missing information
  • Acquire knowledge of the company's products and practices so that clients telephone enquiries can be efficiently answered
  • Be responsible for processing amendments and cancellations to clients existing holidays as per client/agents request
  • Dealing with itinerary changes that have been made and need to be communicated to customers

Requirements

  • Previous experience in a similar operations/support role within the travel industry is essential
  • Highly customer-focused
  • Excellent written and verbal communications skills
  • Ability to plan & prioritise effectively, well organised
  • Strong interpersonal skills

What we offer

  • Up to 20% bonus annually
  • Hybrid working
  • Paid overtime for emergency phone cover
  • 23 days holiday a year plus your birthday off
  • Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
  • 5% company contribution to pension scheme
  • Company annual profit share payout for all employees
  • Subsidised gym membership
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