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This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners. The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.
Job Responsibility:
Managing incoming bookings and cancellations
Monitoring upcoming tour departures from an operational perspective
Collecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirements
Creating customers final documents, reviewing for accuracy, consistency, and minor details
Uploading itineraries into internal systems to format and organize for customer final documents
Liaising & managing relationships with our suppliers ensuring competitive rates and accurate quotes
Designing itineraries for the cruise extension department
Researching innovative ideas for new products
Communicating with internal and external partners
Requirements:
Previous experience in a similar operations/support role within the travel industry is essential within cruising or touring
Highly customer-focused
Excellent written and verbal communications skills
Ability to plan & prioritise effectively, well organised
Strong interpersonal skills
What we offer:
Up to 20% bonus annually
Fully remote within the UK
Paid overtime for emergency phone cover
23 days holiday a year plus your birthday off
Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
5% company contribution to pension scheme
Company annual profit share payout for all employees