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Travel Operations Executive - Cruise Touring

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Antella Travel Recruitment

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

32000.00 GBP / Year

Job Description:

This is a pivotal role, being part of the operations team dedicated to looking after everything once the booking has been made and providing the best customer service possible to their clients and travel agent partners. The day-to-day role will involve answering calls and replying to emails from clients/agents who have questions and queries.

Job Responsibility:

  • Managing incoming bookings and cancellations
  • Monitoring upcoming tour departures from an operational perspective
  • Collecting and uploading passenger details into booking systems ensuring accuracy of personal information, travel documents, preferences, and special requirements
  • Creating customers final documents, reviewing for accuracy, consistency, and minor details
  • Uploading itineraries into internal systems to format and organize for customer final documents
  • Liaising & managing relationships with our suppliers ensuring competitive rates and accurate quotes
  • Designing itineraries for the cruise extension department
  • Researching innovative ideas for new products
  • Communicating with internal and external partners

Requirements:

  • Previous experience in a similar operations/support role within the travel industry is essential within cruising or touring
  • Highly customer-focused
  • Excellent written and verbal communications skills
  • Ability to plan & prioritise effectively, well organised
  • Strong interpersonal skills
What we offer:
  • Up to 20% bonus annually
  • Fully remote within the UK
  • Paid overtime for emergency phone cover
  • 23 days holiday a year plus your birthday off
  • Opportunity for a fully paid staff travel trip (with 5 x staff travel additional leave days) each year
  • 5% company contribution to pension scheme
  • Company annual profit share payout for all employees
  • Subsidised gym membership

Additional Information:

Job Posted:
January 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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