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Travel Operations Coordinator

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Disney

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role plays a key part in supporting the continued growth of the Walt Disney Travel Company International. As a Travel Operations Coordinator, you’ll provide hands‑on operational support and help the team deliver important projects and initiatives that keep our business running smoothly.

Job Responsibility:

  • Provide day-to-day operational support for the Disney Central, Sales and Guest Care teams across the Disneyland Paris product, responding quickly and accurately to information requests
  • Investigate and resolve guest queries and complaints, working closely with the Disneyland Paris Guest Communications team and following internal guidelines and legal requirements
  • Support the resolution of post-booking, pre-departure and in-resort issues, ensuring a smooth experience for guests
  • Assist with payment and credit card queries to help resolve issues as quickly as possible
  • Manage and triage Operations email inboxes, covering Disneyland Paris transport-inclusive packages, as well as hotel and ticket bookings
  • Complete quality checks on Walt Disney Travel Company International bookings, working closely with the Disneyland Paris Tour Operator team
  • Work with the Guest Care team to ensure booking changes, including major schedule amendments across flights, rail and self-drive packages, are followed through accurately and on time
  • Support credit control processes to ensure bookings are paid in line with deadlines
  • Keep administrative and operational documentation up to date
  • Monitor hotel refurbishment activity and ensure guests and internal teams are kept informed
  • Help maintain agent tools, resources and internal systems
  • Provide cover for the Operations Executive when needed
  • Produce reports using internal systems to support decision-making across the business
  • Create briefs and training materials for new Disneyland Paris products and offerings
  • Liaise with external partners to support booking maintenance and issue resolution
  • Provide occasional team cover to support Walt Disney World and Disney Cruise Line products when required

Requirements:

  • Strong administrative experience, with a high level of attention to detail
  • Experience in travel operations or reservations is an advantage, but not essential
  • Previous experience within the travel industry or with theme park, leisure or resort products is beneficial
  • Ability to manage multiple tasks and priorities, while staying organised and meeting deadlines
  • Comfortable working both independently and as part of a collaborative team
  • Able to work effectively in a fast-paced, high-volume environment
  • Confident communicator, with strong written and verbal communication and good interpersonal skills
  • Good working knowledge of Microsoft Office tools, including Word, Excel, Outlook and PowerPoint
  • Willingness and ability to learn new systems and processes
  • Culturally aware and comfortable working with a diverse range of people and partners
  • Demonstrates a strong guest-focused mindset, with a passion for delivering great service
  • Strong problem-solving skills, with an analytical and practical approach

Nice to have:

  • Experience in travel operations or reservations
  • Previous experience within the travel industry or with theme park, leisure or resort products
What we offer:
  • 25 days annual leave
  • Private medical insurance & dental care
  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Excellent parental and guardian leave
  • Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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