Travel Operations and Customer Services Manager Job at Antella Travel Recruitment (Central London)

Manager, Smart Services Operations

Smart Services offers a series of dynamic revenue programs such as "Smart Parts ...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Excellent soft skills to coach, motivate and lead a team of professionals while fostering a cooperative atmosphere in a customer front line work environment
Minimum 10 years of experience in the aerospace, aircraft maintenance or technical knowledge of aircraft, cost per flight hour programs, warranty and aircraft maintenance planning and prior experience leading people are considered strong assets
Excellent customer handling and interpersonal skills and demonstrate patience
Strong Business Acumen and comfortable making tactical decisions that make strategic sense for the Program
Comfortable making presentations to Senior leaders and displaying a good control of your area by reviewing main Program KPIs and main current initiatives
Strong negotiation skills
Able to multitask and are tenacious to see deliverables through to completion
Bilingual English and French preferred, fluent in English both written and spoken a must
Autonomous and comfortable with decision making and delegation of work
Travel required

Job Responsibility

Lead a growing team of ten employees while coaching and fostering an open and cooperative atmosphere
Adjust workload balance across the team as needed and reassign customer territories as required by market changes in order to keep adequate Customer support
Assess resource allocation adequacy and take the lead on running recruiting processes if necessary
Promote staff development by coaching the team through proper PDPs (personal development plans) building and execution
Set Staff’s annual objectives and assess performance through the PMP process in order to support Program’s Overall objectives
Review and/or build KPI’s in order to assess employees individual performance and propose corrective actions if necessary
Build and/or review policies and guidelines pertaining to the team
Manage the Program in order to ensure successful execution of business deliverables, and if necessary, that corrective actions are planned and executed properly
Track renewal and transfer KPIs by the Operations/Account Management team
Keep Customer retention high by limiting any attrition and work

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Airport Operations Manager

As an Airport Manager, you’ll oversee all activities at our airport location and...

Location

United States , Cleveland

Salary:

Not provided

avis budget group

Expiration Date

Until further notice

Requirements

BA/BS - Bachelor’s Degree or equivalent required
1 + years of leadership and management experience
Experience in car/truck rental preferred, human resources, training, customer service and general operations
Working knowledge of P&L
Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
Strong analytical and math skills. Must be able to review numerous reports and other sources of data in an effort to determine best course of action
Excellent management skills. Must be able to provide direction and support to a large number staff
Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors
Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records
Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment

Job Responsibility

Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
Ensure customer complaints are handled and resolved in a timely and effective manner
Provide statistical information relating to transaction and revenue projects
Assist management in the preparation of annual budget
Monitor the price of gasoline charges currently being paid
Implement HR policies

What we offer

Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years in a customer-facing role
Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
Customer service oriented and ability to demonstrate empathy
Experience working with ServiceNow and SAP Concur
Ability to respond quickly and thoughtfully to questions and concerns
Familiarity with industries practicing GxP or other highly regulated industries
Basic knowledge of Travel and Expense management tools and processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset

Job Responsibility

Handle incoming queries via ServiceNow related to corporate services
Troubleshoot Travel, Expense and general corporate services operations issues
Maintain logs of common issues and their resolutions
Bring up complex cases to relevant internal collaborators
Update AI assistant and knowledge articles based on frequently asked questions and their answers

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

HPC AI-BU District Service Manager

Responsible for the overall management of a service segment of significant scope...

Location

United States , Memphis

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or equivalent experience
Five to ten years of related experience in customer support in a technical environment with proven managerial abilities
3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar
Experience in a dynamic environment / adaptable to change / receptive to constructive feedback
360-degree relationship and communication to peers, junior staff, leaders, and customers

Job Responsibility

Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team
Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team
Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility
Responsible for the full understanding of the service contract and associated terms and conditions
Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction
Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs)
Routine status updates to Services Geo Lead (Director)
Establish and manage relationships with customers
Establish and maintain close collaborative relationship with the sales account team and stakeholders
Regularly visit sites to field teams and customers (approximately 25% travel)

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Service Representative

Carbiz is on the lookout for motivated, personable, and detail-focused individua...

Location

Australia , Malaga

Salary:

27.00 - 28.00 AUD / Hour

Carbiz Rentals

Expiration Date

Until further notice

Requirements

Valid Australian driver's license and willingness to travel locally
Strong verbal and written communication skills
Ability to work independently, manage your time effectively, and thrive in a team-based environment
Capacity to work a 40 hr work week

Job Responsibility

Ensure prompt delivery of vehicles to clients, providing efficient and reliable service
Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction
Assist in coordinating vehicle logistics, ensuring seamless and efficient operations
Prepare vehicles for hire, including thorough detailing of both the interior and exterior
Support new client onboarding, ensuring they have all the necessary information and assistance
Experience the excitement of driving a variety of high-quality vehicles

What we offer

Additional earning potential through weekend penalty rates (on top of base), overtime, on-call shifts, and bonus incentives
Ongoing training and development with continuous support and mentorship
A collaborative team environment with like-minded professionals
Access to novated lease options and the Flare Benefits program
Monthly team lunches and birthday celebrations
A vibrant workplace culture with frequent team events and celebrations

Fulltime

Senior Operations Management Trainee

As a Senior Operations Management Trainee at BioLife, you will participate in an...

Location

United States , Virtual; Baltimore; Forestville; Riverdale Park; Salisbury

Salary:

80000.00 - 110000.00 USD / Year

BioLife Plasma Services

Expiration Date

Until further notice

Requirements

Relocation Required upon graduation/completion of Trainee Program
3-5 years of experience leading medium to large teams (20+ direct reports)
Up to 90-100% travel during the Trainee Program
Ability to walk and/or stand for the entire work shift
Willingness to travel and work at various BioLife locations across the country
Ability to work evenings, weekends, and holidays
Have a valid driver’s license for the entire duration of the program
Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
Fine motor coordination, depth perception, and ability to hear equipment from a distance

Job Responsibility

Continuous Learning & Development: The expedited training program lasts approximately six months. Upon completion, you’ll have 12 months to obtain a Plasma Center Manager position
Team Management: You’ll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members’ development, participate in staff planning and recruiting, and engage and retain employees
Career Advancement: Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you’ll have opportunities to open and operate brand new plasma centers
Supportive Teamwork: You’ll work in our fast-paced, team environment
provide operational support
conduct management training
problem-solve
and communicate with senior management
Exceptional Customer Service: Retain donors by creating a positive donor experience. You may also assist with production
Travel Opportunities: Learn from and network with BioLife team members across the country. You’ll be able to return home every other weekend

What we offer

Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts
Upfront tuition coverage & reimbursement programs
Paid Time Off
Maternity, Paternity & Bonding Leave
Life and Disability Insurance
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
a tuition reimbursement program
paid volunteer time off

Fulltime

Airport Manager

As an Airport Manager, you’ll oversee all activities at our airport location and...

Location

United States , Jamaica, New York

Salary:

70000.00 - 90000.00 USD / Year

avis budget group

Expiration Date

Until further notice

Requirements

BA/BS - Bachelor’s Degree or equivalent required
1 + years of leadership and management experience
Experience in car/truck rental preferred, human resources, training, customer service and general operations
Working knowledge of P&L
Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
Strong analytical and math skills. Must be able to review numerous reports and other sources of data in an effort to determine best course of action
Excellent management skills. Must be able to provide direction and support to a large number staff
Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors
Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records
Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment

Job Responsibility

Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
Ensure customer complaints are handled and resolved in a timely and effective manner
Provide statistical information relating to transaction and revenue projects
Assist management in the preparation of annual budget
Monitor the price of gasoline charges currently being paid
Implement HR policies

What we offer

Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
401(k) Retirement Plan with company matched contributions
Full training to learn the business and enhance professional skills
Employee discounts, including discounted prices on the purchase of Avis/Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
Community involvement opportunities

Fulltime

Travel Operations and Customer Services Manager

Antella Travel Recruitment

Location:
United Kingdom , Central London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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