Travel Operations and Customer Services Manager Job at Antella Travel Recruitment (Central London)

Supply Chain Consulting Manager - Operations and Analytics

NTT DATA Supply Chain Consulting practice is currently looking for a Supply Chai...

Location

Netherlands , Den Bosch

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education in operations, logistics, supply chain, industrial engineering, science, technology, math, business, or related major
Several years of working experience with emphasis on Supply Chain, logistics operations, warehouse automation, transformation and process excellence, transport procurement and optimization, Supply Chain technology implementation (e.g. TMS, WMS)
Several years of working experience in (operations) consulting and/or a project-based role
Several years of experience in using quantitative tools to analyze business data (e.g. SQL, KNIME, R, Python and other data analytical tools)
Excellent language skills (Dutch and English fluency) - must have
Willing and able to travel based on project location and/or client demand

Job Responsibility

Play a hands-on role in managing and delivering successful supply chain consulting services to our customers
Be the primary contact point for the client and keep the client apprised of project status
Manage and coordinate the activities of all project personnel and resources
Instruct and mentor consultants/analysts in the techniques and methodology required to achieve the deliverable requirements
Develop effective and polished presentation material from analysis results for interim and final deliverables
Via excellent communication skills, develop and maintain positive client relationships
Support sales of Supply Chain Operations service offerings
Support creation of thought leadership materials (blogs, public speaking, etc.) that support NTT DATA's overall brand and positioning
Support development of methodologies and new service offerings

What we offer

Comprehensive, locally competitive benefits package

Fulltime

Senior Manager, Customer Operations

Senior Manager, Customer Operations leads a team responsible for managing end-to...

Location

United States , San Jose

Salary:

162240.00 - 243360.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive related industry experience with demonstrated semiconductor expertise
Substantial managerial experience
History of utilizing AI tools and driving adoption amongst team required
Solid managerial skills & project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem-solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and can discuss operational concept with customer, management and team
Strong Excel, PowerPoint and Power BI skills
Ability to manage conflict internally and externally

Job Responsibility

Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Build consensus within team and help to remove obstacles for employees
Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
Mentor and coach team to proliferate knowledge and strive to close any gaps
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution

Fulltime

Customer And Operations Executive

Location

United Kingdom , Leeds

Salary:

Not provided

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Strong organisational skills with high attention to detail
Proficient in Microsoft Office and Excel
Able to promote and sell holidays
Ability to multi-task and work well under pressure
Travel industry experience preferred but not essential

Job Responsibility

Responding to customer enquiries via phone, email, and post
Managing and updating the booking system
Processing and managing supplier payments
Promoting holidays where appropriate
Support month-end reporting
Providing general administrative and office support

What we offer

28 days annual leave + bank holidays (pro rata for part time)
Pension scheme
Exclusive holiday discounts for you, friends and family

Parttime

Sales Manager: Customer Services & Parts (CSP) Performance

Multinational company in the automotive sector is seeking a Customer Services & ...

Location

Brazil , São Bernardo do Campo

Salary:

Not provided

Randstad

Expiration Date

October 01, 2026

Requirements

Bachelor's degree in Business Administration, Engineering, Economics, or related fields
Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions
Experience in international or regional roles, ideally covering LAMEA or emerging markets
Strong understanding of parts business, service contracts, and after-sales operations
Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management)
Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering
Familiarity with pricing strategy, portfolio management, and profitability optimization
Knowledge of digital solutions, systems landscape, and data governance
experience with data analytics or machine learning is a plus
Fluent in English

Job Responsibility

Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region
Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets
Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization
Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes
Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability
Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring
Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution
Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev)
Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up
Monitor logistics performance and resolve escalations in collaboration with supply chain partners

Fulltime

Operations Support Services Manager

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Seattle; Everett; Auburn; Renton

Salary:

190400.00 - 257600.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Bachelors degree or equivalent experience
10+ years of experience with facility maintenance management and execution
5+ years of experience leading or managing a team in a multi-skill discipline
Experience working with multiple functional organizations from multiple sites
Strong leadership, partnering, and organizational change skills
Program and Project management best practices and operational discipline
Able to work a variable shift
Valid driver’s license

Job Responsibility

Lead and integrate multi-discipline support services (fleet, procurement, mail, radio, parts, investment recovery, workforce development) into a standardized operating model with clear Service-Level Agreements (SLAs)
Implement continuous improvement (Lean/Six Sigma) to reduce cycle time, lower cost-to-serve and improve service reliability and first-time accuracy
Build performance metrics and dashboards (on-time delivery, parts fill rate, fleet availability, cost recovery, procurement cycle time, training completion) and translate data into prioritized actions
Optimize inventory/parts strategies, disposal/reclamation programs, procurement practices, and fleet lifecycle management to balance availability, cost and obsolescence risk
Oversee mail/campus distribution operations ensuring security, compliance, and efficient routing
Design workforce development programs (skill frameworks, training, apprenticeships and career paths) to sustain trade and support roles
Partner with labor/union stakeholders, HR, finance and operations to align staffing, collective bargaining considerations and budgets
Manage budgets, vendor contracts and service providers
identify automation and digital opportunities to scale services
Act as primary business partner to operations and senior leadership (embed with teams to coach, influence and ensure accountable service delivery)

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work
generous company match to your 401(k)
industry-leading tuition assistance program
fertility, adoption, and surrogacy benefits
up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

Customer Service and Operations Executive

Our client is a specialist tour operator located in Leeds and they are seeking a...

Location

United Kingdom , Leeds

Salary:

30000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Strong organisational skills with high attention to detail
Proficient in Microsoft Office and Excel
Able to promote and sell holidays
Ability to multi-task and work well under pressure
Travel industry experience preferred but not essential

Job Responsibility

Respond to customer enquiries via phone, email and post
Manage bookings using the internal reservation system
Coordinate supplier payments and support reporting
Handle outgoing sales calls when appropriate
Provide general administrative and office support

What we offer

25 days annual leave + bank holidays
Pension scheme
Exclusive holiday discounts for you, friends and family

Fulltime

Senior Partner Manager, Reseller and Services, EMEA

We're looking for an exceptional, results-driven Partner Manager to manage and s...

Location

Ireland , Dublin

Salary:

Not provided

Gong

Expiration Date

Until further notice

Requirements

8+ years of demonstrated experience in Partner/Channel Management within a high-growth SaaS or B2B technology environment, with a focus on EMEA
Proven track record managing Services, Agency, or Consulting partnerships, ideally within the Revenue Operations or B2B technology space
Direct experience developing, launching, and managing a successful Reseller or Channel Partner program from the ground up is highly desirable
Strong commercial acumen with experience negotiating complex partnership agreements and managing partner compensation models (e.g., margins, rebates, MDF)
Exceptional communication and presentation skills in English
Ability to travel regularly across the EMEA region to meet with partners and attend events

Job Responsibility

Reseller Channel Strategy & Execution: Define and lead the foundational launch and scaling of the Gong Reseller Motion across strategic EMEA territories
Recruitment & Onboarding: Identify, recruit, and onboard high-potential Value-Added Resellers (VARs), Distributors, and Managed Service Providers (MSPs) who align with Gong's ideal customer profile and market strategy
Commercial & Legal: Negotiate commercial terms and operational agreements (e.g., contracts, margins, incentive programs) with new reseller partners
Sales Alignment: Establish clear rules of engagement, deal registration processes, and sales-to-channel handoffs to prevent channel conflict and maximize collaborative sales efforts
Demand Generation: Partner with the EMEA Marketing team to build joint marketing campaigns and demand generation activities that drive pipeline for and with Resellers
Partner Relationship Management: Own and nurture relationships with a portfolio of existing and emerging EMEA RevOps services partners
Joint Business Planning: Develop and execute joint GTM (Go-to-Market) and business plans with key partners to drive sourced revenue with these partners
Enablement & Certification: Ensure partners are fully enabled, trained, and certified on the latest Gong platform features, services offerings, and implementation best practices
Performance Monitoring: Track, analyze, and report on partner performance metrics, including sourced and co-sell revenue, certified consultants, service quality, and customer success outcomes
Collaboration: Work closely with Gong's Direct Sales, Customer Success, and Professional Services teams to ensure seamless joint engagement and delivery quality

What we offer

We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter

Part Services Aftermarket Customer Account Manager

Bombardier is seeking a highly experienced On-site Customer Account Manager to a...

Location

Malta

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

7–10 years of aviation or related industry experience
Minimum college education (associate degree or higher)
Fluent in English, verbal and written
Strong Microsoft Office proficiency
Excellent communication, negotiation, and problem solving skills
Ability to work independently in a customer-facing environment
On-site at Customer’s facility five days per week, ability to support weekends / holidays as needed
Ability to travel Internationally for meetings, training, or alignment

Job Responsibility

Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship
Ensure clear, consistent communication between Bombardier teams and customer operations
Represent customer needs internally and escalate issues promptly
Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions
Coordinate with internal teams to resolve discrepancies and maintain transparency
Manage and resolve invoice disputes and Statement of Account (SOA) issues
Collaborate with financial services and support teams to ensure accurate billing
Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment
Support and coordinate AOG quotes with accurate information and quick turnaround
Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems

Fulltime

Select Country

Travel Operations and Customer Services Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?