Travel Operations and Customer Services Consultant Job at Antella Travel Recruitment (Central London)

Supply Chain Consultant - Operations and Analytics

NTT DATA Supply Chain Consulting practice is currently looking for a Supply Chai...

Location

Netherlands , Den Bosch

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education in operations, logistics, supply chain, industrial engineering, science, technology, math, business, or related major
3+ years of experience with emphasis on Supply Chain, logistics operations, warehouse automation, transformation and process excellence, transport procurement and optimization, Transport Management System implementation
2+ years of working experience in (operations) consulting and/or a project-based role
2+ years of experience in using quantitative tools to analyze business data (e.g. SQL, KNIME, R, Python and other data analytical tools)
Excellent language skills (Dutch and English fluency)
Willing and able to travel based on project location and/or client demand

Job Responsibility

Analyzing complex customer cases and implementing actionable results across the entire supply chain, with emphasis on logistics operations (warehouse and transport) and network optimisation
Work closely with a Senior Manager or Manager within the Supply Chain Design, Analytics & Operations team
Delivering analysis-driven Supply Chain advisory services to our clients according to the project goals
Interface with the client to acquire business data, information and insight
Develop effective and polished presentation material from analysis results and support the project manager during presentations to the client
Develop and maintain positive client relationships
Manage client expectations and deliverables and balance with company demands to consistently deliver expected results

What we offer

Competitive salary
Comprehensive, locally competitive benefits package

Fulltime

Sr Travel Consultant - Operations

FCM part of FTCG is one of the world’s largest travel management companies and a...

Location

India , Mumbai

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in travel consulting or related roles
Demonstrated sales ability and track record of meeting/exceeding targets
Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
Strong knowledge of geography, international destinations, and travel products
Excellent customer service and interpersonal skills
Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
Professional communication skills, both written and verbal

Job Responsibility

Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
Build and maintain strong client relationships through exceptional service and regular follow-up
Stay current on travel trends, destinations, supplier offerings, and industry developments
Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
Process bookings, prepare travel documentation, and ensure all details are accurately recorded
Handle complex itineraries, special requests, and VIP client arrangements
Resolve travel-related issues and provide assistance to clients before, during, and after travel
Meet or exceed sales targets and performance metrics

What we offer

Competitive market salary
Relevant training courses and tools
Endless career advancement and job opportunities all over the world
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture
Work life Balance
Paid annual leave
Great place to work
Comprehensive medical coverage
Accidental insurance

Fulltime

Travel Consultant - Operations

FCM part of FTCG is one of the world’s largest travel management companies and a...

Location

India , Mumbai

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in travel consulting or related roles
Demonstrated sales ability and track record of meeting/exceeding targets
Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
Strong knowledge of geography, international destinations, and travel products
Excellent customer service and interpersonal skills
Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
Professional communication skills, both written and verbal

Job Responsibility

Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
Build and maintain strong client relationships through exceptional service and regular follow-up
Stay current on travel trends, destinations, supplier offerings, and industry developments
Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
Process bookings, prepare travel documentation, and ensure all details are accurately recorded
Handle complex itineraries, special requests, and VIP client arrangements
Resolve travel-related issues and provide assistance to clients before, during, and after travel
Meet or exceed sales targets and performance metrics

What we offer

Competitive market salary
Relevant training courses and tools
Endless career advancement and job opportunities all over the world
Market Aligned remuneration structure
Fun and Energetic culture
Paid annual leave
Comprehensive medical coverage
Accidental insurance
Term insurance
Paternity Leave

Fulltime

Sr Travel Consultant - Operations

FCM part of FTCG is one of the world’s largest travel management companies and a...

Location

India , Mumbai

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in travel consulting or related roles
Demonstrated sales ability and track record of meeting/exceeding targets
Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
Strong knowledge of geography, international destinations, and travel products
Excellent customer service and interpersonal skills
Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
Professional communication skills, both written and verbal

Job Responsibility

Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
Build and maintain strong client relationships through exceptional service and regular follow-up
Stay current on travel trends, destinations, supplier offerings, and industry developments
Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
Process bookings, prepare travel documentation, and ensure all details are accurately recorded
Handle complex itineraries, special requests, and VIP client arrangements
Resolve travel-related issues and provide assistance to clients before, during, and after travel
Meet or exceed sales targets and performance metrics

What we offer

Competitive market salary
Relevant training courses and tools
Endless career advancement and job opportunities all over the world
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture
Work life Balance with paid annual leave
Great place to work
Wellbeing Focus with comprehensive medical coverage, accidental insurance, and term insurance
Paternity Leave
Travel perks with industry discounts

Fulltime

Svp, global customer service and operations

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead,...

Location

United States

Salary:

255000.00 - 400000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

12+ years in Global Operations/Customer Service
At least 8+ years in senior leadership roles within high-growth, tech-forward organizations
Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
Extensive domestic and international travel required

Job Responsibility

Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

What we offer

Generous medical plans
Dental and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Senior Healthcare Consultant, SaaS Professional Services and Implementation

Brightree is seeking a Senior Professional Services Consultant to deliver except...

Location

United States

Salary:

114000.00 - 143000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Experience selling and providing healthcare software consulting services
Bachelor’s Degree (BA/BS) from a four-year college or university
A deep understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers
In-depth experience in Medicare billing through experience in the healthcare industry
Solid finance and accounting skills required to communicate effectively with corporate officials
Proven process analysis and improvement methods skills with demonstrated business benefits
Strong Excel skills needed to support exporting and analysis of data
Experience leading cross-functional teams in order to achieve milestones while also being able to communicate effectively with client’s leadership teams
Strong facilitation and presentation skills
Ability to build and promote organizational change management initiatives

Job Responsibility

Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives
Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity
Assists in building client capabilities by training, coaching, and mentoring client personnel
Facilitates the sharing of agreed best practices and standardization across the business
Targets a 60% monthly client billable utilization rate
Proactively identifies project risks and monitors and reports results throughout the process
Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation
Identifies add-on implementation services that provide client value
Maintains statistical rigor and delivers significant financial and voice of customer results
Employs organizational change management applications to manage human risks

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
fifteen days Paid Time Off (PTO) in their first year of employment
11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

New

Aftersales Travel Consultant

Our client is an award winning specialist tour operator based in North London. T...

Location

United Kingdom , London

Salary:

Not provided

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Travel industry experience (tour operator background ideal)
Strong organisational skills and ability to manage your own workload
High attention to detail
Excellent written & verbal communication
Exceptional customer service and a desire to exceed expectations

Job Responsibility

Support after sales operations for the reservations team
Check bookings & documentation with complete accuracy
Manage amendments including changes, cancellations and additions
Handle client requests (seating, assistance, luggage etc.)
Liaise with suppliers to confirm all arrangements
Meet ticketing & payment deadlines
Maintain quality control across costings, spelling and grammar
Provide in resort support when required

What we offer

22 days holiday
Pension

Fulltime

Supply Chain Consulting Manager - Operations and Analytics

NTT DATA Supply Chain Consulting practice is currently looking for a Supply Chai...

Location

Netherlands , Den Bosch

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent education in operations, logistics, supply chain, industrial engineering, science, technology, math, business, or related major
Several years of working experience with emphasis on Supply Chain, logistics operations, warehouse automation, transformation and process excellence, transport procurement and optimization, Supply Chain technology implementation (e.g. TMS, WMS)
Several years of working experience in (operations) consulting and/or a project-based role
Several years of experience in using quantitative tools to analyze business data (e.g. SQL, KNIME, R, Python and other data analytical tools)
Excellent language skills (Dutch and English fluency) - must have
Willing and able to travel based on project location and/or client demand

Job Responsibility

Play a hands-on role in managing and delivering successful supply chain consulting services to our customers
Be the primary contact point for the client and keep the client apprised of project status
Manage and coordinate the activities of all project personnel and resources
Instruct and mentor consultants/analysts in the techniques and methodology required to achieve the deliverable requirements
Develop effective and polished presentation material from analysis results for interim and final deliverables
Via excellent communication skills, develop and maintain positive client relationships
Support sales of Supply Chain Operations service offerings
Support creation of thought leadership materials (blogs, public speaking, etc.) that support NTT DATA's overall brand and positioning
Support development of methodologies and new service offerings

What we offer

Comprehensive, locally competitive benefits package

Fulltime

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Travel Operations and Customer Services Consultant

Job Description

Job Responsibility

Requirements

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