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Travel Operations and Customer Services Consultant

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Antella Travel Recruitment

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Location:
United Kingdom , Central London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year
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Job Description:

This is a pivotal role handling all exceptional customer service queries, providing destination and operational support. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.

Job Responsibility:

  • Manage all customer interactions post sales ensuring a smooth personalised experience
  • Serving as the main point of contact for the client
  • Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides
  • Conducting training for agent partners
  • Onboarding new villa partners

Requirements:

  • Previous travel experience in a similar role providing after sales support, customer services and resolving complaints
  • Exceptional customer service skills gained within the travel industry in a similar role dealing with complaint handling
  • Experience in dealing with complaints with empathy aiming for high satisfaction and client retention
  • A high standard of verbal and written communication skills
  • Ability to relate to experienced and discerning travellers
What we offer:
  • Hybrid working
  • 23 days annual leave + 8 bank holidays
  • Career progression
  • Flexi time
  • Birthday off
  • In house social and well being team
  • Free annual travel insurance
  • 2 volunteer days per year

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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