Travel Operations and Customer Services Consultant Job at Antella Travel Recruitment (Central London)

Travel After Sales Consultant

Our client is a well renowned tour operator who specialise in adventure and acti...

Location

United Kingdom , Birmingham

Salary:

25000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous customer services, operations or support experience within the travel industry is essential
Excellent interpersonal communication skills
High level of professionalism
Ability to multi task in a fast-paced environment
Attention to detail

Job Responsibility

Answer incoming customer phone calls and take appropriate action for each call
Answer incoming customer emails and take appropriate action for each email
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements

What we offer

22 days annual leave
Travel discounts
Hybrid working
Pension

Fulltime

Luxury Travel Consultant

Providing bespoke, comprehensive and high end destinations management services f...

Location

United Kingdom , Edinburgh

Salary:

26000.00 - 29000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience of working within Luxury Tailormade Travel / FIT Services Operations
An understanding of Inbound Tourism working within a DMC
Highly accurate with an excellent attention to detail
Well developed written and verbal communication skills
Professional fluency in both English
Ability to make decisions and to work on own initiative and in a team

Job Responsibility

Delivering itinerary planning for MICE Groups, Team Building experiences, Incentive trips and special interest tours
All new Enquiries to be qualified and followed-up by using the phone whenever possible
Follow correct quoting procedure and which hotels to be promoting
Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing

Fulltime

Gds flights consultant

Our client is an award-winning flight consolidator who work exclusively with tra...

Location

United Kingdom

Salary:

28000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous travel industry experience in booking flights
Knowledge of a major GDS
Excellent knowledge of flights and fares
Experience booking flights in a travel agency, tour operator, or similar environment
Strong knowledge of GDS systems - Travelport or Amadeus
Excellent knowledge of net fares, seat only, ITX and published fares
Experience in exchanges, refunds, schedule changes, manual fare builds etc
Excellent organisational skills and attention to detail
Strong interpersonal and communication skills
A customer-first mindset with a proactive, solution-oriented attitude

Job Responsibility

Book and manage flight reservations for clients
Coordinate group air blocks as well as individual bookings, depending on customer needs
Managinge flight cancellations and schedule changes, ensuring timely rebooking and clear communication to all clients

What we offer

Commission OTE £40,000
Hybrid working or fully remote working within the UK
22 days holiday a year plus bank holidays
Pension scheme
Monday to Friday, 9am to 6pm, Saturdays on a rota basis 10-4 with a day off in lieu
No Sundays or Bank Holidays

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sr Travel Consultant - Operations

FCM part of FTCG is one of the world’s largest travel management companies and a...

Location

India , Mumbai

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in travel consulting or related roles
Demonstrated sales ability and track record of meeting/exceeding targets
Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
Strong knowledge of geography, international destinations, and travel products
Excellent customer service and interpersonal skills
Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
Professional communication skills, both written and verbal

Job Responsibility

Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
Build and maintain strong client relationships through exceptional service and regular follow-up
Stay current on travel trends, destinations, supplier offerings, and industry developments
Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
Process bookings, prepare travel documentation, and ensure all details are accurately recorded
Handle complex itineraries, special requests, and VIP client arrangements
Resolve travel-related issues and provide assistance to clients before, during, and after travel
Meet or exceed sales targets and performance metrics

What we offer

Competitive market salary
Relevant training courses and tools
Endless career advancement and job opportunities all over the world
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture
Work life Balance
Paid annual leave
Great place to work
Comprehensive medical coverage
Accidental insurance

Fulltime

Sr Travel Consultant - Operations

FCM part of FTCG is one of the world’s largest travel management companies and a...

Location

India , Mumbai

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in travel consulting or related roles
Demonstrated sales ability and track record of meeting/exceeding targets
Proficiency with GDS systems (Sabre, Amadeus, Galileo, or similar)
Strong knowledge of geography, international destinations, and travel products
Excellent customer service and interpersonal skills
Problem-solving skills and ability to handle complex itineraries, visas, accommodation and transportation bookings
Professional communication skills, both written and verbal

Job Responsibility

Design and customize comprehensive travel itineraries based on client preferences, budgets, and requirements
Provide expert advice on Air tickets, accommodations, transportation, visas and travel requirements
Build and maintain strong client relationships through exceptional service and regular follow-up
Stay current on travel trends, destinations, supplier offerings, and industry developments
Research and recommend appropriate travel options, including flights, hotels, cruises, tours, and ancillary services
Process bookings, prepare travel documentation, and ensure all details are accurately recorded
Handle complex itineraries, special requests, and VIP client arrangements
Resolve travel-related issues and provide assistance to clients before, during, and after travel
Meet or exceed sales targets and performance metrics

What we offer

Competitive market salary
Relevant training courses and tools
Endless career advancement and job opportunities all over the world
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture
Work life Balance with paid annual leave
Great place to work
Wellbeing Focus with comprehensive medical coverage, accidental insurance, and term insurance
Paternity Leave
Travel perks with industry discounts

Fulltime

Sr. Solutions Consultant II

Strategic Solutions Consultant role at PagerDuty, serving as a trusted advisor t...

Location

United States , Atlanta

Salary:

164000.00 - 226000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years in a solutions consulting, pre-sales, technical account management, or similar customer-facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles, with a solid grasp of sales processes and customer buying journeys
Excellent communication and presentation skills
Experience working with enterprise customers and navigating complex organizations
Problem-solver with a consultative mindset and a passion for helping customers succeed
Ability to travel as needed

Job Responsibility

Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired business outcomes
Lead discovery sessions, solution design workshops, and technical deep-dives
Develop and present tailored demonstrations, proof-of-concepts, and value propositions
Advise customers on best practices for incident response, digital operations, and service reliability
Partner with sales and customer success to drive adoption, expansion, and renewals
Act as a bridge between technical and business stakeholders
Provide feedback to product and engineering teams to influence roadmap

What we offer

Equity
Comprehensive benefits package
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Chevrolet District Manager Parts and Service

Remote: This position does not require employee to be on-site full-time to perfo...

Location

United States , Grand Island, Nebraska

Salary:

80700.00 - 109400.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent professional experience
Minimum 2 years of experience leading and improving dealership Fixed Operations
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Excellent oral and written communication skills, with the ability to inform and persuade effectively
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Core Competencies: Builds and maintains strong internal and external relationships
Drives results and leads change with confidence and clarity

Job Responsibility

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

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Travel Operations and Customer Services Consultant

Job Description

Job Responsibility

Requirements

What we offer

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