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The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.
Job Responsibility
The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities
Compiles data for the purpose of quality assurance and compliance
Holds other Patient Logistics staff accountable to the established standards
Accurate and timely distribution of daily reporting
Participate in Patient Logistics growth and improvement
Support program director and manager in preparation of reports, program material, research, data collecting and analysis
Manage Transfer Center calls in accordance with established workaids and algorithms
Provide supervisory support to Patient Logistics RN and other staff as needed
Collect objective/subjective data for effective and appropriate transfers of patients
Determine facility designation based on diagnoses, planned procedure and level of care requirements
Maintain constant communication with both internal and external sources of information concerning patient transfers
Utilize nursing knowledge and assessment to prioritize patient transfers
Communicate effectively with hospital staff to allow for patient flow
Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility
Make judgments, decisions and modify patient transfer priorities based on evaluation
Perform legible, timely, concise and accurate documentation
Proficient and competent with computerized documentation
Accept responsibility and accountability for own decisions and behaviors
Recognize, accept and cooperate with direction from facility leadership
Participate in orientation of new staff
Serve as resource to staff from other hospitals and vendors
Continue education by attending non-mandatory education offerings
Maintain awareness of issues related to nursing profession
Provide measurable written goals during annual appraisal process
Demonstrate effort to achieve pre-set goals
Maintain a safe working environment
Apply safety precautions and principles to patient care
Communicate clearly and effectively using proper communication etiquette
Use medical terminology accurately
Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner
Participate in service line growth and Dignity Health quality initiatives
Requirements
Current RN license
Proven proficiency with all Microsoft Office applications
Familiarity with TeleTracking, Cerner and Midas
Excellent verbal and electronic communication skills, including professional telephone and email etiquette
RN with 3-years of clinical experience, one to include acute hospital
Must have the ability to communicate effectively with a variety of customers including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers
Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
Ability to multi-task and prioritize
Detail oriented
Excellent organizational and communication skills and ability to meet timeframes
Ability to learn quickly and retain complex information
Travel as needed
Ability to lift a minimum of 20 pounds
ICU RN, Emergency Room RN or Level One Trauma RN experience strongly preferred
Nice to have
Progressive responsibilities leading up to or including supervisory role
Experience in Utilization Management, Case Management or Care Coordination, Managed Care is preferred
What we offer
medical
prescription drug
dental
vision plans
life insurance
paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually)
tuition reimbursement
retirement plan benefit(s) including but not limited to 401(k), 403(b), and other defined benefits offerings