Travel & Expense Supervisor Job at Encore Global (Schiller Park)

Job Description

The Travel & Expense Supervisor leads the administration, optimization, and continuous improvement of our SAP Concur Environment to support efficient and compliant travel and expense operations. This role focuses on driving T&E compliance, improving the user experience, supporting expense auditing and reporting initiatives, identifying cost savings opportunities, and managing corporate card administration processes. Under general supervisor, this role leverages a functional expertise in Concur Expense and corporate travel and expense policies to support audit/compliance programs and partner with stakeholders across Finance, Shared Services, Procurement, HR, and business operations. This role provides leadership and oversight to one direct report supporting day-to-day expense administration activities. This role reports to the Senior Manager, Accounts Payable.

Job Responsibility

Serve as the primary administrator for the company's SAP Concur Expense environment
Configure and maintain expense policies, audit rules, workflows, expense types, approval hierarchies, user permissions, and system settings
Drive continuous improvement initiatives focused on automation, policy compliance, user experience, and operational efficiency
Partner with internal stakeholders and third-party providers to evaluate and implement system enhancements and new functionality
Support integrations between Concur and related systems including ERP, HRIS, travel booking tools, and card providers
Develop and maintain system documentation, SOPs, training materials, and knowledge articles
Support and enhance expense auditing processes to ensure compliance with company policy and internal controls
while managing bandwidth and risk
Analyze expense trends, policy violations, duplicate submissions, out-of-policy spend, and high-risk transactions
Partner with Finance, Audit, and Compliance teams on audit requests, reporting, and remediation activities
Assist with the administration and optimization of Concur audit tools and workflows, including targeted audit strategies
Monitor compliance metrics and recommend policy or process improvements to reduce risk and drive accountability
Develop, maintain and enhance key operational/performance KPI's and reporting for FP&A and Senior Executive team members
Lead financial oversight of our T&E spending by creating and developing key strategic reports in Expense Program to provide actionable insights into T&E spend, trends, compliance rates, and savings opportunities
Design and delivery training for employees, approvers, and auditors
Own T&E related communications, including policy updates, system enhancements and best practice guidance to internal customers
Oversee internal company Connect Pages for updates, compliance, and overall relevancy of information
Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity
Model and reinforce a positive working environment centered on company values
Measure department performance with appropriate metrics and utilize the metrics in measuring employee performance
Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development
Manage all aspects of the teams, including scheduling, team building, mentoring, disciplinary reviews, and termination of employment

Requirements

BA/BS degree in Accounting/Finance or equivalent relevant experience
4+ years of Accounts Payable and/or Travel & Expense, including hands on Concur experience
w/ previous supervisor/lead experience preferred
Must have strong customer service background
Ability to manage multiple tasks with strict deadlines
Excellent verbal and written communication skills
Proficiency in Microsoft Office applications with strong working knowledge of advanced Excel functions
Continuous improvement attitude
ability to seek out opportunities to implement best practices
Highly motivated, self-directed, and performance driven
Must have strong attention to detail, and thrive in a fast-paced environment

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Travel & Expense Supervisor

Job Description

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