Travel Documentation Specialist

• Prepare, review, and process visa, passport, and travel document applications following established workflows and service-level agreements (SLAs)
• Maintain accurate, timely updates within internal CRM and technology platforms, ensuring all benchmarks and milestones are completed within required timelines
• Respond to traveler inquiries by phone and email with professionalism, clarity, and strong customer-service skills
• Monitor case progress, resolve routine documentation questions through research, and escalate issues when needed
• Conduct research on country-specific travel requirements and other related documentation processes
• Invoice completed cases accurately and within required timeframes
• Provide coverage for team members during planned absences
• Collaborate with the onsite team and cross-functional operational teams to support ongoing workflow improvements
• Follow structured processes, office workflows, and internal quality standards to ensure consistent and timely service delivery.

• Experience in passport agencies, consulates/embassies, visa processing providers, travel documentation services, or similar administrative environments preferred
• Strong communication skills and an approachable, easy-to-engage demeanor
• Comfort with detailed, repetitive workflows and the ability to meet strict deadlines and SLAs
• High attention to detail and accuracy in documentation
• Ability to follow structured processes and work independently when needed
• Tech-savvy with the ability to learn internal platforms and CRM systems
• Team-oriented, steady, and reliable work style
• Interest specifically in operational, administrative work (not a stepping stone to legal roles or law-firm positions)
• Must be able to report onsite in San Francisco, Monday–Friday during standard business hours.

Second languages are a plus.

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan