Travel Counter Fraud Team Manager

An exciting opportunity has arisen for a Travel Counter Fraud Manager to join our Travel Claims function, leading and developing a high‑performing team during a key period of growth. This role will suit an experienced counter‑fraud professional or people leader who is passionate about fraud prevention, quality claims handling, and developing others. You’ll be responsible for driving performance against key metrics, ensuring excellent customer outcomes while remaining alert to potential fraud, and maintaining high standards of quality, compliance, and investigation practice. Working closely with key stakeholders, you’ll use data and insight to inform decisions, support referrals to external bodies and law enforcement where appropriate, and continuously improve processes and capability across the team. Most importantly, you’ll create an engaging, supportive environment where colleagues feel motivated, developed, and proud of the work they do—living our values and contributing to a strong, positive fraud culture across Travel Claims.