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We are pleased to be working on an exclusive basis with our client, a boutique travel specialists based Gloucestershire in are now recruiting a Travel Consultant to join their small team.
Job Responsibility:
Handling group reservations over the telephone and via e-mail
Dealing with the administration of your bookings
Process bookings on the reservations system and other supplier on-line systems where applicable and ensure the customer is fully informed throughout the booking process
Administration throughout the entire booking process for your bookings
Production of accurate passenger name lists to airlines and ground suppliers
Running reports, entering insurance details, checking medical forms and similar
Filing and general administrative duties
Preparing relevant documentation for despatch - e.g. booking confirmations, invoices, tickets, itineraries, dossiers, letters, and amendments
Requirements:
Excellent telephone manner
Good experience working within Travel and tourism
Excellent attention to detail
Ability to work accurately with a good level of numeracy
Excellent spoken and written English
Strong customer service, influencing and negotiating skills
Competent use of office IT products including MS Word, MS Excel and MS Outlook
Strong interpersonal and communication skills with the ability to develop relationships at all levels