Travel Consultant

• Supporting our members and guests - Handling inbound calls and emails, answering queries, providing quotes, and managing bookings, amendments and cancellations with care and accuracy
• Sales with a human touch - Making outbound calls to follow up on quotes, discuss holiday options, promote HF membership and help guests find the holiday that’s right for them
• Managing reservations - Using our reservations and membership systems to ensure all booking details, preferences and special requests are recorded correctly
• Delivering outstanding service - Handling questions and concerns with empathy and a solution-focused approach, escalating issues appropriately when needed

• A customer service or sales background, ideally in a phone-based or office environment
• Confidence speaking with customers and building rapport over the phone
• Experience using a reservations system, CRM, or the ability to learn new IT systems quickly
• A methodical, organised approach with strong attention to detail
• Excellent communication skills and good numerical reasoning
• A positive, resilient attitude and enjoyment of working in a fast-paced, team-focused environment

A passion for travel and walking is a real bonus, but not essential — enthusiasm, warmth and a genuine desire to help people have great experiences matter most

• 33 Days Holiday pro rata inclusive of bank holidays
• Pension Contributions
• Volunteer Day
• Group Life Assurance
• Cinema Discounts
• Online Shopping Discounts
• Cycle to work Scheme
• Discounted Gym Membership
• Virtual GP
• Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support
• Exclusive discounts on our holidays for you, your friends and family
• Annual familiarization visit at any of our country houses for you and your family