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Our client is an award-winning luxury B certified corporation tour operator who are specialist in the niche travel area of adventure and activity-based holidays. They work with both direct clients and the travel trade and are now seeking to recruit highly motivated, service driven candidates who can multitask and work in a fast-paced environment. The role combines both sales and providing the very highest levels of customer service with a major focus on attention to detail.
Job Responsibility:
To handle inbound calls from both direct clients & Travel agents in a professional manner
To maximize every sales opportunity to excel both revenue and conversion targets
Accountable for booking a range of holiday types across multiple destinations
To deliver exceptional customer service to discerning, loyal customers who book high value trips
Capable in managing Pre-Departure Courtesy calls & provide updates to affected bookings
Requirements:
Previous sales/reservations or customer service experience gained within the travel industry
Travel and Tourism graduates or those with travel qualifications with good customer services skills will also be considered
Exceptional sales and customer service skills
Excellent written and oral communication competency
High quality attention to detail
A willingness to take responsibility and to work as a part of a close team
Ability to work in a fast paced environment
What we offer:
25 days annual leave plus BH's as well as the option to purchase additional leave
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