Travel Consultant

• Act as the primary travel advisor for executive and VIP clients, ensuring a premium service experience at every stage
• Coordinate and manage end-to-end corporate travel arrangements, including air, rail, accommodation, and ground transport
• Anticipate and respond effectively to urgent requests, last-minute changes, and travel disruptions
• Apply expert knowledge of fare rules and ticketing conditions to provide the best possible solutions
• Handle complex cases and escalations with professionalism, discretion, and efficiency
• Build strong relationships with internal stakeholders across Commercial, Operations, and Account teams
• Ensure all bookings, changes, and communications are accurately documented in internal systems
• Contribute to service quality improvements by sharing feedback, best practices, and operational insights
• Use performance data and customer feedback to continuously enhance the client experience

• Solid background in business travel management or a similar customer-facing travel role
• Proven experience working with GDS systems, ideally Amadeus (other systems welcome)
• Previous exposure to executive-level or high-touch clients in demanding service environments
• Strong understanding of airline ticketing, fare structures, reissues, refunds, and disruption handling
• Confident decision-maker with the ability to stay calm and effective under pressure
• Highly organised, with strong attention to detail and the ability to manage multiple cases simultaneously
• Proactive mindset with a customer-first approach and strong ownership of tasks
• Full professional level of German
• Full professional level of English

Experience in premium service, contact center, or corporate travel environments is an advantage

• Private health insurance
• Life insurance coverage
• 12 therapy or coaching sessions for you and your loved ones
• Flexible compensation plan to suit your needs
• 17 weeks of parental leave in the first year
• 16 paid hours of volunteer work per year
• 20 days per year to work from anywhere
• Language classes: English, Catalan, and Spanish
• 4-week sabbatical after 5 years with the company