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Flight Centre Brand Logo Flight Centre Brand · Sales

Travel Consultant South Africa

South Africa, Cape Town Employment contract · Job Posted May 17, 2026

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Job Description

As a Travel Consultant, you will work full time, on site in our Worcester retail store, on a rotating roster across a 7-day trade. This is a target-driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction. You will take ownership of the customer journey from first enquiry through to booking and follow-up, selling complete travel solutions - not just flights.

Job Responsibility

  • Convert customer enquiries into confirmed bookings through consultative sales conversations
  • Work toward individual KPIs and sales targets, earning commission on every sale
  • Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
  • Build a loyal base of new and repeat customers — from simple domestic trips to complex international holidays
  • Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
  • Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

Requirements

  • Minimum 3 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
  • Strong communication skills and confidence selling in person and over the phone
  • High attention to detail and strong computer skills, with confidence using multiple, complex systems
  • International travel experience
  • Matric
  • Availability to work full-time hours, including weekends and public holidays

What we offer

  • Competitive base salary plus uncapped commission
  • Clear performance metrics and transparent earning potential
  • Career progression opportunities across Flight Centre’s global brands
  • Industry travel discounts and opportunities to experience the products you sell
  • A performance-driven team environment that celebrates results and development
  • Generous paid time off policy
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange (subject to terms and conditions)
  • Global career opportunities across our network of brands and businesses
  • 1 paid Volunteer Day per year
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