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C&M Travel Recruitment Logo C&M Travel Recruitment · Hospitality and Tourism

Travel consultant - Japan specialist

United Kingdom 26000.00 - 28000.00 GBP / Year · Job Posted February 16, 2026
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Job Description

Our client is an exceptionally successful tour operator, creating wonderful cultural adventure trips for their customers to Japan. They are looking for people who have spent time in Japan travelling, to join their team. As a Travel Consultant, your primary goal is to turn incoming enquiries into bookings by creating exceptional travel experiences and delivering outstanding customer service. You will work closely with clients to design custom travel proposals, manage their bookings, and ensure their satisfaction from initial contact through their return.

Job Responsibility

  • Turn incoming enquiries into bookings by creating exceptional travel experiences and delivering outstanding customer service
  • Work closely with clients to design custom travel proposals
  • Manage client bookings
  • Ensure client satisfaction from initial contact through their return
  • Speak with clients via phone, video call, email, and in-person to understand their travel needs
  • Create high-quality, personalised itineraries for direct and trade clients
  • Meet individual and team sales targets by converting inquiries into bookings
  • Ensure travel documents are accurate and professionally presented
  • Participate in familiarization trips to improve destination knowledge

Requirements

  • Significant period of time either working, living or travelling throughout Japan
  • Passion about Japan
  • Ideally some sales experience
  • Travel industry sales experience would be a major advantage
  • Customer service and/or sales experience is essential
  • Strong organisational and multitasking skills
  • Excellent communication skills across various platforms
  • Creative problem-solving skills
  • Proactive approach to personal development

Nice to have

Travel industry sales experience

What we offer

  • 25 days annual leave, increasing annually
  • Statutory holidays
  • Birthday leave
  • Enhanced parental leave
  • Employee assistance program
  • Pension contributions
  • Discounted travel
  • Experience trips to the places you will be selling
  • Uncapped commission with On Target Earnings (OTE) of £5,000 in year one rising to £16,000 per annum from year three
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