Travel Consultant Advanced English Speaker Job at Amex (Mexico City)

Job Description

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Very high levels of written and verbal communication in English
High-end customer service or sales roles experience in tourism, travel, or cruise and tours
Demonstrated ability to provide premium customer service in a call center or comparable fast paced, high volume servicing environment
Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide
Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily
Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
Ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities