Travel Concierge Job at Bilt Rewards (New York)

VIP Travel Coordinator

AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”...

Location

United States

Salary:

18.00 - 20.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

2-3+ years VIP Customer Service and/or Concierge experience required
Background in the Luxury Travel industry strongly preferred
Minimum 1 year of experience in VIP travel itinerary planning
Minimum 1 year upselling luxury travel additional Concierge services
Ability to understand and convey issues and technical concepts
Strong sense of team mentality and reliability, a self-starter
Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
Strong written and verbal communication skills and excellent attention to detail
Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs
Must be able to work weekends (Saturday or Sunday shifts required)

Job Responsibility

Sell Concierge services to guests with a focus on quarterly team revenue goals
Create itineraries and experiences that enhance the guest's stay
Create proposals & itineraries to bring our offer to life for guests
Interact with guests via phone, SMS, and email to ensure customer satisfaction
Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
Keep relevant systems updated with customer information and confirmation details
Provide knowledgeable and correct information on AvantStay properties and policies

What we offer

Paid Time Off
Company-sponsored insurance (medical, dental, vision, life, etc.)
Complimentary and discount stays at AvantStay properties
Fitness Reimbursement

Fulltime

German-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclu...

Location

Portugal , Lisbon

Salary:

Not provided

Blu Selection

Expiration Date

Until further notice

Requirements

Native-level German, with excellent written and spoken communication
Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care
Strong organisational skills and the ability to manage complex requests
Empathy, adaptability, and a genuine passion for service
Comfortable working in a dynamic environment and guiding a team through ramp-up phases
Based in Lisbon or willing to relocate (no relocation offered)

Job Responsibility

Lead, coach, and develop a team of German-speaking Concierge Advisors
Monitor performance, service quality, and customer satisfaction across all channels
Support complex or escalated client requests, ensuring a proactive and solution-driven approach
Coordinate daily operations, including workload distribution and adherence to service standards
Foster a culture of reliability, discretion, and high-end customer care
Ensure accurate handling of requests within the ticketing system
Collaborate with management to refine processes and maintain excellence in a newly established team

What we offer

Competative salary + bonus + mealcard and transportation allowance
Full private health insurance after 6 months, including dental and optical options

Fulltime

Member Concierge Professional

The Membership Concierge Professional (MCP) is responsible for delivering except...

Location

United States , New York

Salary:

26.75 - 28.00 USD / Hour

Amex

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in servicing premium customers, such as luxury lifestyle sector or personal assistant, concierge, restaurant, airlines, hotel
Passion for servicing customers with proactive solutions
Excellent communication skills with the ability to delight customers in every interaction
Strong listening skills, allowing you to understand customers' needs and provide confident recommendations that result in high customer satisfaction
Professionalism and a positive attitude in all interactions
Ability to collaborate effectively with colleagues
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
Resourcefulness and proficiency in using the Internet while assisting customers face-to-face
Proficiency in utilizing and switching between multiple technology platforms (for example, the Restaurant/Customer Servicing/Microsoft Office systems)
Adaptability to an ever-changing environment and resilience

Job Responsibility

Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
Strategically recommend personalized products and services based on Card Members' needs
Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
Build strong relationships with Card Members, delivering outstanding customer service in every interaction
Effectively navigate multiple tools and channels to communicate with customers (Microsoft Office such as Outlook and Word and other digital systems and/or applications)
Maintain accurate and detailed documentation
Stay updated on Centurion products, benefits, and current offerings
Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
Execute and follow security requirements of the building
Check-in and authenticate guests

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Concierge Coordinator

We have streamlined the most consistent + tech-driven experience in the short-te...

Location

Multiple , Remote

Salary:

16.00 - 19.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Fluent English speaker
2-3+ years VIP Customer Service and/or Concierge experience required
Background in the Luxury Travel industry strongly preferred
Background in Sales and/or a Call Center environment preferred
Positive, enthusiastic, and passionate about the travel & hospitality industry
Ability to understand and convey issues and technical concepts
Strong sense of team mentality and reliability, a self-starter
Capable of quickly learning new software systems & keeping up with changing updates to our technology and processes
Strong written and verbal communication skills and excellent attention to detail
Ability to handle + manage your own workload, stay on top of sales leads, follow up with potential sales, and keep track of your ongoing clients needs

Job Responsibility

Sell Concierge services to guests with a focus on quarterly team revenue goals
Create itineraries and experiences that enhance the guest's stay
Create proposals & itineraries to bring our offer to life for guests
Interact with guests via phone, SMS, and email to ensure customer satisfaction
Respond promptly, personally, and professionally to guest inquiries to open the conversation and ensure they feel welcome
Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts
Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed
Keep relevant systems updated with customer information and confirmation details
Provide knowledgeable and correct information on AvantStay properties and policies

Fulltime

Travel Client Experience Coordinator

Manage the end-to-end operation of a client's travel itinerary once they have bo...

Location

United Kingdom , South West London

Salary:

32000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous customer service experience gained within travel, concierge or hospitality
The ability to speak French, Italian or Spanish is an advantage
A vested interest in wine and gastronomy
Strong work ethic and sales driven
Good geographical knowledge of Europe
Good understanding of English language both oral and written
Meticulous attention to detail with a creative flair for designing unique and inspiring trips

Job Responsibility

Represent the brand as a professional ambassador in all client and supplier interactions
Build and nurture strong relationships with key suppliers to ensure seamless and high-quality travel experiences
Ensure meticulous attention to detail, overseeing flawless trip execution and maintaining the highest standard of client communication
Provide timely and professional support to travellers via email and phone before and during their trips
Collaborate with the Travel Design team to deliver exceptional client experiences while adhering to budget parameters
Verify booking accuracy, following up with contacts as needed to confirm details and ensure all aspects of travel experiences are correct
Maintain accurate records of client and supplier information, including rates, tour descriptions, and invoices, within the CRM system

What we offer

Bonus
Annual company team trip away and companywide socials
Hybrid working
Pension
Up to 20 days per annum work abroad policy
24 days annual leave rising to 30 days per annum
On site gym
Private health care
Fam trips

Fulltime

Dedicated Lifestyle Manager

To complement the team in the United Kingdom, they are looking for an Arabic-spe...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Euro London Appointments

Expiration Date

Until further notice

Requirements

Excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework)
Completed tertiary qualification or equivalent training, ideally in the field of tourism
Several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service
GDS knowledge (preferably Amadeus) and excellent destination knowledge
Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
Service-oriented, flexible and able to work under pressure
Positive attitude and identify with the company values
Excellent communication skills
Value exceptional service
Available on a full-time basis (40hrs per week)

Job Responsibility

Advise our premium customers - on the phone and by email in Arabic and English
Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc
Make reservations with restaurants, airlines, hotels, and destination agencies
Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities

What we offer

Hybrid working
Paid time away from work
Paid Sabbaticals
Extra Rewards
Remote Working Holidays
Employee Discounts
Be part of our global, dynamic, and inclusive Team
Genuine career opportunities within a dynamic and international company

Fulltime

Luxury Villa Specialist

Are you an experienced travel professional with a background in post-booking con...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Excellent organisation and precision
Background in luxury travel planning and/or villa rentals (strongly preferred) for HNW clients
A calm, confident approach to client communication and multitasking
A genuine passion for travel with solid first-hand destination knowledge
Confidence liaising with international suppliers and clients
Familiarity with itinerary or travel platforms / apps is a plus, but not essential

Job Responsibility

Planning and booking exceptional travel extras for clients, from private chefs to helicopter tours
Creating detailed itineraries filled with a variety of experiences tailored to the client’s tastes
Building personalised apps with all key trip details, from check-in times to concierge services
Liaising with local suppliers and luxury experience providers to assist in organising required extras
Communicating with villa owners and property managers to organise arrivals and special requests
Researching and recommending local gems—restaurants, cultural sites, events and more

What we offer

Annual bonus tied to company performance and number of bookings managed circa £7k–£10k
25 days’ annual leave, increasing by 1 day for each year of service
Hybrid model with 2 days working from home (and potential for a 3rd)
Option to work abroad or remotely for up to 45 days annually post-probation
Opportunities to travel and experience destinations first-hand

Fulltime

Corporate Mobile Receptionist

We seek a dynamic and adaptable individual who loves customer service and thrive...

Location

United Kingdom , Scotland and Newcastle

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Be willing to travel
Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
Communicate effectively and adapt their working style to various environments
Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

Job Responsibility

Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
Professionally managing all incoming and outgoing calls
Collaborating with other departments and service providers to create a unified approach to guest satisfaction
Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

Travel Concierge

Bilt Rewards

Location:
United States , New York

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Travel Concierge

Bilt Rewards

Location:United States , New York

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 23, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Contract Type:
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Job Posted:
April 23, 2026