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Bilt Rewards Logo Bilt Rewards · Customer Service

Travel Concierge

United States, New York Employment contract 65000.00 - 75000.00 USD / Year · Job Posted April 23, 2026
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Job Description

We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience.

Job Responsibility

  • Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions
  • Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies
  • Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions
  • Escalate complex or sensitive cases to senior team members or partner contacts when appropriate
  • Maintain accurate records of member interactions and resolutions in internal systems
  • Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues
  • Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support

Requirements

  • 1–5 years of experience in customer service, hospitality, travel, or a related field
  • A genuine interest in travel and helping people
  • Strong written and verbal communication skills with a friendly, professional tone
  • Comfort working in a fast-paced environment and managing multiple inquiries simultaneously
  • A problem-solving mindset with the ability to think on your feet
  • Familiarity with travel booking platforms or loyalty/rewards programs is a plus
  • Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required

Nice to have

  • Familiarity with travel booking platforms or loyalty/rewards programs is a plus
  • Proficiency with support tools (e.g., Zendesk, Salesforce, Intercom) is a bonus but not required

What we offer

  • Competitive salary
  • Meaningful stake in the company via equity
  • Performance bonus program
  • Health insurance for you (& your loved ones) from day one
  • One Medical Membership
  • Wellness stipends
  • Family programs
  • 401k plan with a match
  • Commuter FSAs
  • UNLIMITED PTO
  • Exclusive Employee only Bilt Points
  • Team Events
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