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Travel Client Experience Coordinator

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Antella Travel Recruitment

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Location:
United Kingdom , South West London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

32000.00 GBP / Year
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Job Description:

Manage the end-to-end operation of a client's travel itinerary once they have booked their travel plans. Responsible for all areas of the trip from the booking confirmation up until the clients return home and will be accountable for completing all operational tasks smoothly and seamlessly to ensure the best experience for the client.

Job Responsibility:

  • Represent the brand as a professional ambassador in all client and supplier interactions
  • Build and nurture strong relationships with key suppliers to ensure seamless and high-quality travel experiences
  • Ensure meticulous attention to detail, overseeing flawless trip execution and maintaining the highest standard of client communication
  • Provide timely and professional support to travellers via email and phone before and during their trips
  • Collaborate with the Travel Design team to deliver exceptional client experiences while adhering to budget parameters
  • Verify booking accuracy, following up with contacts as needed to confirm details and ensure all aspects of travel experiences are correct
  • Maintain accurate records of client and supplier information, including rates, tour descriptions, and invoices, within the CRM system

Requirements:

  • Previous customer service experience gained within travel, concierge or hospitality
  • The ability to speak French, Italian or Spanish is an advantage
  • A vested interest in wine and gastronomy
  • Strong work ethic and sales driven
  • Good geographical knowledge of Europe
  • Good understanding of English language both oral and written
  • Meticulous attention to detail with a creative flair for designing unique and inspiring trips

Nice to have:

  • The ability to speak French, Italian or Spanish
  • A vested interest in wine and gastronomy
What we offer:
  • Bonus
  • Annual company team trip away and companywide socials
  • Hybrid working
  • Pension
  • Up to 20 days per annum work abroad policy
  • 24 days annual leave rising to 30 days per annum
  • On site gym
  • Private health care
  • Fam trips

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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