Travel Client Experience Coordinator Job at Antella Travel Recruitment (South West London)

Job Description

Manage the end-to-end operation of a client's travel itinerary once they have booked their travel plans. Responsible for all areas of the trip from the booking confirmation up until the clients return home and will be accountable for completing all operational tasks smoothly and seamlessly to ensure the best experience for the client.

Job Responsibility

Represent the brand as a professional ambassador in all client and supplier interactions
Build and nurture strong relationships with key suppliers to ensure seamless and high-quality travel experiences
Ensure meticulous attention to detail, overseeing flawless trip execution and maintaining the highest standard of client communication
Provide timely and professional support to travellers via email and phone before and during their trips
Collaborate with the Travel Design team to deliver exceptional client experiences while adhering to budget parameters
Verify booking accuracy, following up with contacts as needed to confirm details and ensure all aspects of travel experiences are correct
Maintain accurate records of client and supplier information, including rates, tour descriptions, and invoices, within the CRM system

Requirements

Previous customer service experience gained within travel, concierge or hospitality
The ability to speak French, Italian or Spanish is an advantage
A vested interest in wine and gastronomy
Strong work ethic and sales driven
Good geographical knowledge of Europe
Good understanding of English language both oral and written
Meticulous attention to detail with a creative flair for designing unique and inspiring trips

Nice to have

The ability to speak French, Italian or Spanish
A vested interest in wine and gastronomy

What we offer

Bonus
Annual company team trip away and companywide socials
Hybrid working
Pension
Up to 20 days per annum work abroad policy
24 days annual leave rising to 30 days per annum
On site gym
Private health care
Fam trips

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Travel Client Experience Coordinator

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