Travel And Transportation Contractor Job at Aquent (Foster City)

Job Description

Join a pioneering technology company at the forefront of innovation, dedicated to shaping the future of transportation. Our mission is to create groundbreaking solutions that redefine how the world moves, and we’re looking for passionate individuals to help us achieve it. We are seeking an experienced Corporate Travel, Corporate Card & Expense Administrator to help manage, enforce, and optimize our travel, expense, and commuter programs. In this role, you will support employees and leadership with travel processes, travel technology, expense support, corporate card administration, commuter benefits, reporting, and policy compliance. This is a highly cross-functional position that partners closely with Finance, Accounting, internal stakeholders, and external travel and transportation vendors.

Job Responsibility

Manage, enforce, and continuously improve the company's travel, expense, and commuter programs
Serve as a key point of contact for employees and leadership regarding travel policies, reservations, expense processes, and commuter program support
Support employees with travel reservations and travel-related questions as needed
Administer and troubleshoot within the travel management company platform and online booking tool, including configuration, policy updates, employee access, and issue resolution
Maintain and enhance the internal travel portal/intranet page to ensure travel resources, policies, and process documentation are current and easy to navigate
Leverage AI tools to streamline work processes, improve communication, and increase efficiency within the travel and expense function
Develop, document, and communicate internal travel processes for both the travel team and employees
Manage employee travel perks, including air club passes, status matches, elite status, upgrades, and employee upgrade requests in accordance with company policy
Recommend improvements to travel policies, processes, and procedures based on employee needs, reporting, and operational trends
Develop and conduct employee training on travel policies, booking processes, and expense procedures
Analyze travel reporting and spend data to identify savings opportunities and support vendor discussions as needed
Support traveler duty of care communications, including notifying employees of restrictions, potential risks, or travel advisories for their destinations
Partner with Finance and Accounting to support expense reimbursement processes and corporate card programs
Assist with internal meetings and events, including coordinating group room blocks, meeting spaces, approvals, virtual travel cards, and Uber vouchers
Collaborate with travel partners across air, hotel, car rental, and related services
participate in travel fairs or related functions as needed
Encourage, track, and report on sustainability initiatives within the travel and transportation programs
Manage the company's transportation and commuter benefits program, including shuttles, valet parking, Caltrain, Uber, vanpool, and other public transportation options
Work with internal stakeholders and external vendors to adjust shuttle schedules, valet needs, and other transportation services based on company needs
Analyze transportation data to identify opportunities to improve service, reduce spend, and increase program efficiency
Track and report on purchase order spend for travel vendors

Requirements

8-10 years of experience in a similar role administering a corporate travel program
Experience with T&E platforms
Navan/TripActions experience is strongly preferred
Experience supporting or administering corporate card and expense programs
Strong understanding of online booking tools, travel management companies, travel policy administration, and employee travel support
Understanding of complex airline fare class structures and NDC content
Knowledge of airline upgrade processes, status tiers, and elite benefits, especially United Airlines
Knowledge of rental car elite programs and booking policies
Familiarity with major hotel loyalty programs, including Hilton Honors, Marriott Bonvoy, and IHG
Advanced Microsoft Excel skills for data analysis, reporting, and spend tracking
Strong written and verbal communication skills with the ability to explain policies and processes clearly
Ability to manage multiple priorities under pressure in a fast-paced environment
Collaborative and assertive working style with the ability to partner cross-functionally across Finance, Accounting, employees, leaders, and external vendors

Nice to have

GBTA certification or other professional travel industry certification
Experience supporting commuter, shuttle, parking, or employee transportation programs
Experience participating in vendor meetings or travel-related events
Experience building or maintaining travel intranet content, knowledge bases, or employee-facing policy resources

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Travel And Transportation Contractor

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