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General Motors Logo General Motors · Finance

Travel and Expense Analyst

Philippines, Taguig City · Job Posted March 19, 2026
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Job Description

The Global Travel & Expense (T&E) Team is dedicated to providing exceptional travel and expense services that prioritize safety and cost-effectiveness for our employees. We streamline the travel process, ensuring that every journey from point A to B is efficient and hassle-free. Our commitment to excellence not only enhances employee satisfaction but also supports the overall goals of the organization.

Job Responsibility

  • Process travel and expense related cases assigned through Siebel, prioritizing, and addressing requests based on nature, urgency, and impact. Monitor personal queues and aging cases
  • Answer and process phone inquiries and voicemails (CCA)
  • Follow established processes for timely case handling and issue resolution, including logging and documenting all inquiries in the case management tool, consulting knowledge resources, escalating cases as needed, and ensuring follow-through to resolution
  • Communicate with employees regarding discrepancies in their expense reports
  • Serve as the primary point of contact for employees and take responsibility for resolving queries
  • Ensure high-quality standards for all assigned tasks
  • Adhere to service level agreements (SLAs) for case management
  • Escalate cases to the Senior Analyst, Team Lead, or Transportation Services Supervisor when necessary
  • Suggest process improvements to drive operational efficiency, service excellence, and quality, speed, and safety
  • Maintain and update job aids, standard operating procedures, and the knowledge base
  • Comply with the Master Process, Global Travel and Expense policy, Global Service Level Agreement, GM Corporate Policies, external regulatory requirements, and approved desktop procedures and job aids. Ensure confidentiality of employee information in line with established practices
  • Strive to meet targets for key metrics, including NPS, CSAT, QA Scores, and Resolution Rates
  • Willing to undergo cross-training and handle back-office tasks, including audits

Requirements

  • Bachelor’s Degree in Human Resources, Business Administration, or related field
  • Experience handling a role in a Shared Services/Contact Center/Call Handling environment
  • Experience in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
  • Above average communication skills
  • Willingness to work hybrid on night shift

Nice to have

  • Experience working with a diverse and multi-cultural team
  • Experience working for a multinational organization and working with colleagues internationally are preferred
  • Has knowledge using Concur, WorkDay, ServiceNow, Citibank
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