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We're looking for expert Business Travel Consultants fluent in French to join our fast-growing team in Lisbon. At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
Job Responsibility:
Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
Requirements:
3+ years as a Travel Consultant covering air, cars, rails, and hotel bookings
3+ years with GDS (Sabre, Amadeus, or Galileo)
Fluency in English AND French
Background in contact center or customer-facing roles
Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Empathetic, professional, and excellent at communicating verbally and in writing
What we offer:
Relocation Support Package
A one-way flight to Lisbon
Initial short-term accommodation support
A sign-on bonus
Expert guidance and full support with local paperwork (Tax ID/Social Security registration)
Personalized settling-in guides
Competitive Salary
Fully Paid 10-Week Training Program
Generous Monthly Meal Allowance
Monthly Connectivity Allowance
Performance-Based Monthly Bonus
Flexible Remote Work Policy: Up to 30 days per year
Comprehensive Health Insurance
Life Insurance Coverage
Professional Development: Unlimited access to LinkedIn Learning
Well-being Support: Access to Headspace
Free breakfast every day
Fully stocked office with free coffee, drinks, fruits, snacks, light meals, sweets, and healthier options
Regular office events, team milestones, and monthly All-Hands meeting