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Travel Agent

Portugal, Lisbon Employment contract 2208.00 - 2666.00 EUR / Month · Job Posted January 09, 2026
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Job Description

We're looking for expert Business Travel Consultants fluent in French to join our fast-growing team in Lisbon. At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

Job Responsibility

  • Provide top-tier travel support via chat, calls, and emails
  • Maintain up-to-date knowledge on suppliers, destinations, and systems
  • Quickly assess customer needs, urgency, and preferences
  • Accurately handle hotel, flight, car, and rail bookings
  • Guide customers in self-service options on the Navan platform and app
  • Respond promptly, meeting SLA expectations
  • Follow company and customer policies, ensuring global compliance
  • Give feedback to stakeholders on goal progress and key processes
  • Participate in team meetings on products, suppliers, and industry updates
  • Stay current on travel industry best practices
  • Maintain attendance, complete assigned training, and meet performance metrics

Requirements

  • 3+ years as a Travel Consultant covering air, cars, rails, and hotel bookings
  • 3+ years with GDS (Sabre, Amadeus, or Galileo)
  • Fluency in English AND French
  • Background in contact center or customer-facing roles
  • Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
  • Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
  • Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
  • Empathetic, professional, and excellent at communicating verbally and in writing

What we offer

  • Relocation Support Package
  • A one-way flight to Lisbon
  • Initial short-term accommodation support
  • A sign-on bonus
  • Expert guidance and full support with local paperwork (Tax ID/Social Security registration)
  • Personalized settling-in guides
  • Competitive Salary
  • Fully Paid 10-Week Training Program
  • Generous Monthly Meal Allowance
  • Monthly Connectivity Allowance
  • Performance-Based Monthly Bonus
  • Flexible Remote Work Policy: Up to 30 days per year
  • Comprehensive Health Insurance
  • Life Insurance Coverage
  • Professional Development: Unlimited access to LinkedIn Learning
  • Well-being Support: Access to Headspace
  • Free breakfast every day
  • Fully stocked office with free coffee, drinks, fruits, snacks, light meals, sweets, and healthier options
  • Regular office events, team milestones, and monthly All-Hands meeting
  • Educational courses, training
  • Meal tickets / catering allowance
  • Occasional work from home
  • Education allowance
  • Contributions to the pension / life insurance

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