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Our client is a well renowned tour operator who specialise in adventure and activity-based holidays. Due to continued growth, they are now recruiting for a Travel After Sales Executive who can in contribute to the smooth-running of the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.
Job Responsibility:
Answer incoming customer phone calls and take appropriate action for each call
Answer incoming customer emails and take appropriate action for each email
Input data into the reservation system platform to keep each existing customer record updated and to enter new records when appropriate
Liaise with suppliers to fulfil the customer request - e.g. flight seats, airport assistance
Work with the Operations team to fulfil customer requests - e.g. extra hotel nights, dietary requirements
Requirements:
Previous customer services, operations or support experience within the travel industry is essential
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