Trauma Outreach Worker Job at Advocate Health Care (Libertyville)

Job Description

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Job Responsibility

Meet with patients in the hospital directly following intentional trauma to provide emotional support and connect patient with TRC psychology team during hospitalization, or schedule TRC intake appointment with patient if TRC psychology team is not available
Facilitate mediation for survivors and intervene in potentially violent situations to head off violence preventing retaliation for community violence by offering nonviolent solutions
Provide intensive outreach efforts by conducting home visits or visits to other appropriate settings to an identified patient population
Establish relationships with patients and provide informal emotional support and encouragement
Schedule appointments for the patients at the TRC or with appropriate community partners
Ensure appropriate resources are available for attending appointments
Follow-up with patients by letter, phone call, or home visit on missed appointments or referrals
Conduct needs assessments for patients and make connections to appropriate resources to meet patient needs (e.g., TRC psychologists, DV organizations)
Assist patients in addressing challenges to care for transportation, language, family/social support
Educate patients on trauma response using TRC’s education protocols and evidence-based tools or other evidence-based tools
Refer patients to appropriate community-based resources to adhere to TRC treatment team recommendations
Alert TRC treatment team on patient needs, concerns, and interests to ensure continuity of care
Keep accurate records of patient contacts and document patient needs, action plans, and follow up needs in appropriate database or electronic medical record
Provide psychosocial education on trauma response to educate patients on the importance of symptom monitoring, validate patient experiences, and normalize trauma symptoms
Provide informal counseling, education, and social support to assist patients with gaining access to continuous care and enabling services
Encourage patient self-management and adherence to clinical recommendations for improved prognosis and to reduce the chances of re-injury/re-traumatization
Develop and maintain strong working relationships with external (e.g., referral sources and community agencies) and internal contacts (TRC) through direct contact including participating in community meetings and Trauma Outreach team meetings, and monthly TRC meetings
Share information and resources, collaborate on initiatives and provide education to referral sources and community agencies in order to coordinate access to services
Participate in care team huddles to understand and proactively respond to the needs of the patient population
In collaboration with the clinical team, identify, consolidate and manage a high-risk patient registry
Assist care team as needed and performs other duties as assigned

Requirements

High School Diploma/G.E.D.
2 years related experience
Good verbal and written communication skills
Ability to work as a team member
Competent computer keyboard, laptop maneuvering, competent in Windows platform
Basic computer skills and database entry
Good organizational skills
Ability to handle difficult calls and maintain professional conduct
Willingness to be flexible with job responsibilities
Able to sustain full time, 40 hrs/week schedule
Ability to work nights/weekend hours
Able to navigate city driving/find specific residences
Punctual, reliable and willing to learn
Hold valid/active driver’s license, own or consistent/dependable access to vehicle with active and lawful car insurance that meets daily task requirements
Familiarity with and experience working in Chicago’s south and South Westside communities (resident of Southside communities preferred)
Passion for and dedication to working with community members
Excellent phone mannerisms
Ability to effectively engage conversation, motivate and engage patients to participate in our program, and speak to all types of patients, particularly seniors
Ability to lift up to 35 pounds without assistance

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

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Trauma Outreach Worker

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