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This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department.
Job Responsibility:
Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service
Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate
Manages labor hours and consumable supplies within budget
Prepares work schedules including extra work days and shifts as needed
Oversees the proper selection utilization of company assets in support of the Delivery department
Organizes required repairs with proper departments as necessary
Reviews delivery functions and productivity reporting
Suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes
Interprets trains and consistently enforces Company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc
Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues
Visits customer locations and meets with customers to address issues and assess delivery difficulty
Preserves associate relations through regular department or pre-shift meetings
Maintains on-going interaction
Keeps open communication channels with associates by answering questions and explaining policies and procedures
Monitors associate morale
Submits and respond to ideas to improve associate engagement and enablement
Interprets trains and consistently enforces company policies and procedures
Coordinates efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections
Makes recommendations for disciplinary action and/or behavior modification where required
Performs the duties of associates supervised and other related duties as needed (and as qualified)
Responsible for the storage and movement of materials and finished goods including: Shipping and receiving
Warehousing
Order filling, picking, and packing
Inventory control and records management
Dispatch
Developing transport schedules, methods, and routes
Analyzing and projecting transportation costs
Coordinating customs clearances and permits
Maintaining, loading, packing, and driving vehicles
Evaluating, selecting, and managing ongoing relationships with external transport providers (e.g., fuel suppliers, trucking/shipping companies, etc.)
Acquiring and managing fleet vehicles
Requirements:
High school diploma or general education degree (GED)
or equivalent combination of education and related experience
1-3 years related experience and/or training
Complete a Sysco approved defensive driving program
Valid Class A Commercial Driver License meeting Company standards preferred
Ability to read, comprehends, write and speak English
Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals
Must have excellent computer skills
Working knowledge of Federal Motor Carrier Safety Regulations
Apply all relevant policies in a consistent, timely and objective manner
Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations
Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues
Demonstrates skill in making independent decisions in support of company policies and procedures on time
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Can write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Exhibit knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs
Successfully engage and lead individual and team discussions and meetings
Capable of working with peers and associates from other departments, operating companies, and Corporate proactively and constructively
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Regularly required to talk or hear
Frequently required to stand
walk
sit
use hands to finger, handle, or feel
reach with hands and arms and climb or balance
Occasionally required to stoop, kneel, crouch, or crawl
Must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call
May occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.)
Periodically exposed to high, precarious places
Sometimes exposed to fumes or airborne particles
The noise level in the work environment is usually moderate
Occasionally exposed to wet, hot, extreme cold and/or humid conditions
and moving mechanical parts and may be required to work in confined spaces
Nice to have:
2 or 4-year college degree in Business Management, Supply Chain Management or similar major preferred