Transportation Specialist, Dispatch Operations Job at ACV Auctions (Buffalo)

Job Description

The Transportation Specialist - Dispatch Operations is responsible for supporting the Transportation department by facilitating and dispatch operations. This role utilizes processes and procedures established by the Transportation department to coordinate transport orders, resolve logistical issues, and contribute to the seamless and effective operations of the ACV Transportation product. The Transportation Specialist - Dispatch Operations partners with carriers, customers, and internal departments and Teammates to navigate dispatch and Dispatch Operations-related assignments. This role performs duties with limited supervision.

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries
manage transactions and communications to provide timely resolutions.
Process transactions to support Transportation operations, dispatching and Dispatch Operations.
Maintain and manage relationships with carriers, customers, and internal departments and Teammates.
Resolve complex issues utilizing processes, procedures, and effective problem solving skills.
Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
Work interdepartmentally to maintain status of dispatching and Dispatch Operations.
Ensure transactions and records are accurate, up-to-date, and compliant.
Identify opportunities for customer satisfaction, dispatch, and Dispatch Operations operations efficiency.
Monitor KPIs and objectives through varying systems.
Perform additional duties as assigned.

Requirements

Ability to read, write, speak, and understand English.
High School Diploma or GED
Minimum 1-2 years' experience in dispatch, logistics, or transportation industry.
Intermediate problem-solving ability
Teamworking skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

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Transportation Specialist, Dispatch Operations

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