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Transportation Specialist - Carrier Operations

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Location:
United States , Buffalo

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

21.00 USD / Hour
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Job Description:

The Transportation Specialist - Carrier Operations is responsible for supporting the Transportation department by facilitating carrier operations. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging and handling customer and carrier inquiries and processing transactions. The Transportation Specialist - Carrier Operations partners with carriers, customers, and internal departments and Teammates to navigate carrier-related assignments. This role performs duties with limited supervision.

Job Responsibility:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Triage customer and carrier inquiries
  • manage transactions and communications to provide timely resolutions
  • Process transactions to support Transportation operations and Carrier Operations
  • Maintain and manage relationships with carriers, customers, and internal departments and Teammates
  • Resolve complex issues utilizing processes, procedures, and effective problem solving skills
  • Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms
  • Work interdepartmentally to maintain status of carrier-related assignments
  • Ensure transactions and records are accurate, up-to-date, and compliant
  • Identify opportunities for customer satisfaction improvement by promoting offerings
  • Collaborate with management and the Carrier Operations team to identify opportunities and assist in development of effective policies and procedures
  • Perform additional duties as assigned

Requirements:

  • Ability to read, write, speak, and understand English
  • High School Diploma or GED
  • Minimum 1-2 years' experience in customer service or transportation industry
  • Intermediate problem-solving ability
  • Teamworking skills, including both internally and externally
  • Proven customer service ability
  • Communication and organizational skills
  • Sense of urgency and self-motivation
  • Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce
What we offer:
  • Multiple medical plans including a high deductible, low cost health plan
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company’s 401(k)

Additional Information:

Job Posted:
January 10, 2026

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