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To provide a high level of professional customer service to SRCL clients and general administrative support to transport and site operations. To ensure all driver daily activities are closed out on SteriWorks accurately, paperwork filed for future inspection and contribute to the overall team and department success.
Job Responsibility:
Provide effective customer service to SRCL customers
Administration support to the transport and operations department
Validation of route sheets and ADR's against SteriWorks
Manage unbilled for all routes on a daily basis: generate, investigate and amend accordingly
Generate the daily route Logs and fill in relevant information for discrepancies
Deal with all calls, bookings and waste transfer notes (a regulatory piece of paperwork that is required for all pickups of medical / chemical waste)
Answering phone calls
Responding to queries
Communicating with drivers
Printing tags
Sending out stock items to clients
Look after home patient contracts – Baxter / VHI / Hibernian/ Fannin Healthcare
Setting up new home patients
Ringing SQ clients to confirm collection requirements
Ringing Oncall/ No waste SQ clients
Willing to support other team members if and when needed, by prioritising backlog in the Transport office
Requirements:
High School or equivalent
University/college education or equivalent experience
2+ years experience
Good knowledge & understanding
Previous experience in a customer service business
Excellent organisational skills and attention to detail
Excellent communicator
Provide excellent customer service at all times and customer focused is essential
Ability to work without supervision
Ability to manage time and complete multi tasks in line with timescales
Good people skills with the ability to build up relationships both internally and externally
Team player, able to work effectively under pressure and who is looking for a challenge
Good knowledge of information technology especially CRM tool, Microsoft Office and Steripoint
What we offer:
Contributory Pension Scheme
Life Insurance
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
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