Transportation Admin - Dispatch Operations

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Triage customer and carrier inquiries
• process transactions and communications to provide timely resolutions
• Process transactions to support operations and dispatching
• Build relationships with carriers, customers, and internal departments and Teammates
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms
• Work with team to maintain status of dispatched jobs
• Ensure transactions and records are accurate, up-to-date, and compliant
• Collaborate with management and team to express ongoing issues or opportunities for improvement
• Perform additional duties as assigned

• Ability to read, write, speak, and understand English
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite

Salesforce experience

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)