Transport Support Advisor

• Be a trusted and reliable first point of contact for stakeholders, for any transport-related matters
• Build and manage strong working relationships with Customers, suppliers and internal customers
• Managing and resolving any Transport-related issues that arise, e.g. updating customers of late and/or failed transport, co-ordinating between haulier and customers to ensure service issues are resolved, and escalating issues as required to relevant stakeholders
• Adopting a proactive and solutions-focused approach, monitoring delivery of transport services and identifying effective resolutions to any issues that may arise
• Proactively engaging with customers, e.g. providing quotes, managing bookings, resolving any issues (e.g. invoice queries) that arise, and presenting relevant solutions that meet individual customer requirements
• General transport administration, e.g. logging, monitoring and analysis of issues, bookings, costs and service levels
• Working with our Transport systems and database, ensuring information and data is managed with high levels of accuracy and attention to detail
• Working with customers to ensure that any charges raised are accurate and that any costs incurred are agreed and processed accordingly

• Demonstrable experience in a Customer Service and Administration based working environment, with the ability to build rapport and provide a proactive and solutions-focused service
• Experience within the Transport and Logistics industry would be great, but it is not essential
• Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally
• Strong Administration skills, with knowledge and experience of working with high volumes of data and information, IT Systems and bespoke software, as well as MS Office applications
• A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
• A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
• Strong analytical skills, with the ability to identify root-cause issues and propose solutions
• Flexibility in your approach, ability to respond positively and proactively to differing customer requirements

Experience within the Transport and Logistics industry

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy