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Construction is now well underway for our new Sydney Chilled and Fresh Distribution Center (SC&F). Located in Eastern Creek NSW SC&F is the latest distribution centre being added to the Primary Connect Network. The 75,000sqm multi-story facility will transform our chilled and fresh operations in Sydney, ensuring we deliver exceptional freshness, quality and range to our customers. Welcome to Primary Connect. Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. We’re delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy’s, and BWS), but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. Our extensive reach opens up boundless opportunities for learning, growth, and professional development.
Job Responsibility
Be accountable for load allocation and On-Time-Delivery (OTD) performance across the fleet — monitoring daily operations and getting ahead of bottlenecks before they impact service
Build and manage the relationship with external transport partners (Toll, RFT, Bonaccord), working collaboratively on capacity, schedules, and issue resolution
Work closely with DC and 3PL teams to keep operations flowing smoothly, raising any obstructions or non-compliance as they arise
Champion a strong safety culture — overseeing Chain of Responsibility compliance across internal drivers and external carriers, and supporting incident investigations and risk assessments when needed
Be the go-to person when things go wrong — resolving non-conformance issues and complaints, and keeping leadership informed in real time
Support the timely and efficient execution of ad hoc and special event store deliveries, while applying cost-saving initiatives across allocations and dispatch
Requirements
Experience in supply chain or transport operations in a similar fast-paced environment
Strong communication and negotiation skills, with the ability to build trust across internal teams and external partners
Initiative to build and maintain positive working relationships — this is key to success in the role
Proven collaborative leadership experience, comfortable guiding and influencing a team to deliver results together
Familiarity with the Sydney metro area and road network (or willingness to build this knowledge quickly)
Comfortable using everyday tools like Google, Excel, and Word
Flexibility to work a rotating 4-on/3-off roster, including weekends
What we offer
Competitive salary including generous bonus and weekend allowances
A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app
Access to a number of employee benefits including bonus and weekend allowances
Continuous career development and learning opportunities