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We are seeking a detail orientated and highly organised Transport Planner to provide customers with the highest standards of customer service ensuring that we effectively plan, schedule and coordinate deliveries meeting customer promises in full and on time. You will be accountable for optomising transport routes, ensuring timely and cost-effective distribution of goods whilst guiding the Distribution Coordinators to enable effective and optimal plan delivery, coaching them to provide customers with an excellent experience from the moment they place an order to the delivery of the product and beyond.
Job Responsibility:
Build and maintain a forward view of haulage and production capacity and work with the Transport Manager to enhance capacity and vehicle availability and service levels daily
Work collaboratively with Operations, Transport and Commercial Teams to optimise distribution plans on the day(s) prior to delivery
Act as the point of contact for Operations and Transport to communicate production disruptions as a result of plant breakdown, driver absence etc., sharing with the Commercial Team to enable them to proactively manage customer expectations
In response to changes to the plan (caused by customer circumstance, production availability etc), respond to changes by communicating changes proactively and look across the area/region to identify opportunities to minimise impact on customer
Facilitate and guide Distribution Coordinators to respond to changes in the plan caused by customer circumstance, production availability etc, minimising impact across the area
Ensure compliance with transport legislation, including driver hours, weight limits, and health & safety regulations
Support the development of Distribution Coordinators and implementation of distribution KPIs and continuous improvement initiatives
Analyse declined orders to understand opportunities to enhance capacity to produce/deliver product
Analyse lost volumes (cancelled or reduced orders) and share repeat occurrences of customer cancellations/reduced orders with the Commercial Team
Implement and embed changes to ways of working in line with Customer & Commercial Excellence initiatives
Requirements:
Previous experience in distribution planning, transport coordination, or logistics operations
Knowledge of logistics, transport regulations, and planning best practices
Strong IT skills, especially in Microsoft Excel, Word, and Outlook
Understanding of routing, vehicle capacities, and cost-efficient load planning
GCSEs or equivalent (minimum)
Excellent organisational and time-management skills
Strong attention to detail and problem-solving ability
Effective communication and interpersonal skills
Ability to work under pressure and adapt to last-minute changes
Customer-focused approach with a commitment to service excellence
Team player with the ability to work independently when needed
Analytical thinker with an understanding of cost and service trade-offs
Nice to have:
Further education in logistics/supply chain is desirable
Familiarity with transport regulations and health & safety requirements
What we offer:
A tailored, competitive salary
Company Pension Scheme
25 days annual leave, plus bank holidays on top
Share Saver Scheme participation
Company Life Assurance Scheme
Access to our Employee Assistance Programme for health and wellbeing support
Discounts on a wide range of products through our employee benefits platform
Broad learning opportunities and career progression pathways