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This is an excellent opportunity for a highly organised transport professional with strong customer service skills to join our forward thinking organisation. In this role, you’ll play a key part in a busy logistics operation, using your expertise to support the smooth, efficient movement of goods for well known clients. Your contribution will be central to keeping our supply chain running effectively.
Job Responsibility:
Co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations
Handle customer delivery requests, liaise efficiently with drivers and act as the main point of contact for order processing
Build strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager
Identify and recommend solutions to customer queries or delivery failures
Maintain high standards of compliance
Support the smooth running of all traffic office contracts as needed
Requirements:
A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations
A good understanding of IT, including Outlook, Excel and PowerPoint
Excellent communication and customer service skills, with the ability to effectively communicate with and supervise drivers
Able to build an excellent relationship with Customers
Good organisational skills and the ability to prioritise
Applicants must have the legal right to work in the UK
What we offer:
25 days' holiday (plus bank holidays)
Option of 5 days’ Volunteering Leave annually
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Health cash plan
Free online Fitness Platform
On-site Mental Health First Aiders
Employee benefits (free eye test, gym membership discount, high street vouchers)
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service