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This is an excellent opportunity for a highly organised warehouse and transport professional with strong customer service skills to join our forward-thinking organisation. In this role, you’ll play a key part in a busy logistics operation, playing a central role in delivering on clients’ expectations whilst developing your own expertise in an environment focused on growth and offering a tailored career path.
Job Responsibility:
Co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations
Handle customers’ delivery requests
Liaise efficiently with drivers
Act as the main point of contact for order processing
Build strong client relationships, communicating via telephone and email
Escalate issues promptly to line manager
Identify and recommend solutions to customer queries or delivery failures
Maintain high standards of compliance
Support the smooth running of all traffic office contracts as needed
Requirements:
A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations
A good understanding of IT, including Outlook, Excel and PowerPoint
Excellent communication and customer service skills, with the ability to effectively communicate with and supervise drivers
The ability to build excellent relationships with customers
Good organisational skills and the ability to prioritise
Applicants must have the legal right to work in the UK