Transport Operations Manager

• Manage the profit and loss for all vehicles by fully utilising the IT systems to ensure cost effective planning, accurate and appropriate allocation of driver/ agency workers/vehicle/loads/trailers to improve both the efficiency of the department and the company
• Provide leadership and motivation to your team and complete Annual Performance Planning reviews to build an effective and engaged workforce resulting in improved productivity and sustained customer service levels
• Lead on the recruitment and training and development of your department to ensure you have the right people, in the right roles, at the right time
• Build, grow and maintain effective working relationships with key stake holders within both the business and the wider group to promote partnership working and improve operational efficiency
• Create, promote, and implement clear communication channels with internal departments and external customers to improve KPI’s and the profitability of the business
• Monitor all information to ensure it is up to date and held in a secure location to comply with GDPR legislation
• Lead on the effective management of driver hours by authorising driver timesheets on a weekly basis and auditing and updating hours against the relevant systems to guarantee they are compliant to all regulations
• Produce and audit relevant KPI reports for Customers and partner networks, evaluate trends to continually improve processes and procedures and ensure they are in line with business targets
• Lead on maintaining clear communication between colleagues and Drivers to ensure customer KPI’s and targets are achieved and maintained, to include Driver debriefs, manifest review and updates to any amendment /notes
• Lead on the implementation and management of safe working practices, general housekeeping and manage audits from both external and internal clients to ensure the Company is compliant
• Work with the Compliance team to ensure that all undertakings are adhered to as part of the Operator License compliance

• Working knowledge of the Highway Code, EU tachograph requirements, Working Time Regulations, Road Transport Regulations
• Transport and warehousing industry
• Working knowledge of transport and warehouse management systems
• Certificate of Professional Competence (CPC) or equivalent would be desirable
• Proven operational experience of logistics services
• Management of multi-functional teams
• Experience of analysing and solving business problems
• Enhancing and developing customer satisfaction and business growth
• Ability to demonstrate, understand and apply our Company values (Safe, Talented, Attentive, Reliable)

Certificate of Professional Competence (CPC) or equivalent

• Life assurance
• Pension
• Exceptional fleet
• Opportunity for training and development (CPC training)
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)