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LV Logistics have an exciting opportunity for a Transport coordinator to join the team! You will join us on a full time, permanent basis and in return will receive a competitive salary. The role includes cover for night trunk despatch shift 9.30am-6pm, this will be required during holiday & sickness periods. The successful candidate will be a member of a small team and report directly to the UPN Manager. This role is a full-time permanent position with a starting salary from £25k subject to experience. Typical hours are 9am to 5pm.
Job Responsibility:
To assist in the management and smooth running of the network, dealing with the daily issues concerning customers, drivers and depots with a specific emphasis on customer needs and expectations
Assisting with Driver compliance, Vehicle servicing compliance & defects
Planning, co-ordinating and prioritising incoming orders for collection and delivery to ensure specified timings are met
Liaising between drivers, fellow network members, and external customers
Effectively dealing with any vehicle/driver scheduling issues
Plan available resource for collections and deliveries to maintain customer service expectations
Fully brief drivers regarding duties
including collection points, delivery points, pallet quantities, weights and any special instructions
Liaising, briefing and debriefing warehouse and administration teams
Providing daily operational KPI’s
Ensuring customer’s delivery needs are met
Effectively resolving any customer complaints / service failures
Requirements:
Positive, enthusiastic, dedicated and able to fit into a busy and productive team
Good local geographical knowledge
Proficiency in Microsoft 365 - Excel, Word, Outlook, PowerPoint and internal systems
Excellent organisational and planning skills, with the ability to work in a pressurised environment
Ability to balance conflicting priorities with strong decision making
Excellent customer service skills
Excellent written and oral communication skills
Be articulate and have meticulous attention to detail
Possess a strong team working ethic, with influencing and negotiating skills
Have the tenacity to succeed and the ability to grow in the role
Flexible regarding cover for holiday and sickness cover
What we offer:
Performance bonuses
25 days annual leave + Bank holidays + your birthday off if it falls on a working day
Bike2Work Scheme
Electric Car Salary Sacrifice Scheme
Healthcare Plan
Life assurance cover
Wellbeing Package including discounted gym memberships, mental health support, GP anytime service