Job Description:
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ ("FWWC2027") that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. The Transport Client Services Manager role exists both tactical (pre-Tournament) and operationally (Tournament time) — shifting from planning & relationship management to execution & issue resolution. The Transport Client Service Manager is responsible for leading the planning, coordination, and delivery of transport services for designated client groups during FWWC2027. Acting as the primary liaison between the Transport Functional Area and key stakeholders (such as FIFA Constituent Groups including; Teams, Referees, FIFA Senior Officials, Delegates and Guests, Workforce, Media & Broadcast and Commercial Affiliates), the role ensures that client transport requirements are accurately captured, planned, and operationally delivered in alignment with the FIFA Transport Operating Concept. During the pre-Tournament phase, the Manager oversees client engagement, gathers and validates detailed mobility requirements, and translates these into Service Level Agreements (SLAs). The role is responsible for delivering the Detailed Service Level Agreements (DSLAs) according to agreed timelines and to gain the necessary agreements and approvals and to deliver that the role works cross-functionally with fleet planning, Venue and Arrivals and Departures Teams to ensure feasibility, readiness, and service alignment. The position also contributes to test events, readiness exercises, and data accuracy. During Tournament -time, the Transport Client Service Manager becomes the operational lead for assigned client groups, monitoring service performance, managing daily communications, resolving issues in real time, and coordinating adjustments from the Transport Operations Center. The role is accountable for maintaining service reliability, managing escalations, and ensuring a high level of client satisfaction in a fast-paced, high-pressure environment. In addition to the above the role will provide support for the following Event Transport sub-projects planning and implementation: Developing Transport policies, procedures, Operational Plan and reports. To build, train and motivate the Client Services team of paid staff and volunteers for the duration of the FWWC2027 Tournament. The successful candidate is expected to be a self-starter and multitasker who works well under pressure, can lead and manage a team and delivers to strict timelines.
