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Randstad Logo Randstad · Customer Service

Transport Administrator

United Kingdom, Milton Keynes 14.54 GBP / Hour · Job Posted May 26, 2026
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Job Description

Are you an experienced administrator or customer service advisor? DS Smith are currently looking for an experienced Administrator to work in their Milton Keynes depot. This role is ideal for someone with previous admin and customer service experience within a manufacturing/warehouse/transport environment. Role: Transport Administrator. Shifts: 06:00 AM till 18:00 PM 4 on 4 off, including weekends. Pay: £14.54 per hour. Duration: Ongoing. Location: DS Smith, Andersen Gate,Milton Keynes, MK4 4AE.

Job Responsibility

  • Manage communication with customers outside of standard business hours, ensuring queries and issues are handled promptly
  • Coordinate and book transport for outbound deliveries outside of normal operating hours
  • Arrange delivery bookings via phone and email, ensuring all required information is accurately recorded
  • Maintain and update tracking reports for all inbound and outbound orders, always ensuring data accuracy
  • Process orders within the system and allocate them to the relevant shipments
  • Cross-check delivery documentation against received goods and highlight any discrepancies or issues
  • Monitor and record transport-related costs, updating financial tracking reports accordingly
  • Track and report on OTIF (On Time In Full) performance, ensuring data is kept up to date
  • Liaise with Customer Service teams during business hours to ensure smooth operational flow and issue resolution
  • Book transport through pallet networks and parcel carriers, ensuring cost-effective and timely delivery solutions

Requirements

  • Excellent IT skills and proficient in the use of Google suite & Microsoft Office suite
  • Flexible and adaptable attitude with ability to prioritise a range of different tasks
  • Exceptional communication skills, at all levels, both written and verbal
  • Excellent organisational and time management skills
  • Confident, enthusiastic and tenacious
  • Previous admin or customer service experience

What we offer

  • Advice and editing on your current CV
  • Dedicated team throughout your journey within the role
  • Paid holiday
  • Exclusive online services including restaurant and retail discounts
  • Chance to receive £25* for referring a friend
  • Opportunity for progression into permanent roles
  • Competitive rates of pay
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