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We are seeking a Transmission Optical Networks Specialist to maintain high availability of transmission Optical Networks and platforms within Vodafone Global Network along with Enterprise customer services globally.
Job Responsibility:
Ensure availability of network and platform 24x7
Obtain 95% of incident resolution, minimising MTTR
Support provide and build activity
Manage and assist change activity with zero incidents due to change
Provide infrastructure maintenance to support customer and platform requirements
On-board new networks and systems
Act as SME during major incidents
Manage multiple projects in an intense environment
Prepare detailed performance and benefit analysis
Improve team performance and simplify complex processes
Provide real-time operational support for complex multi-technology solutions
Adopt a customer-focused approach to meet desired customer experience
Requirements:
Full SC / BC Security Clearance where required
Strong communication skills, both written and verbal
Ability to remain calm when working to demanding timescales and deadlines
Confident communicator able to operate at all levels with customer representatives, suppliers, and Vodafone colleagues
Proactively identify self-development needs
Strong understanding of all network disciplines
Knowledge sharing among team members
Follow the use of common processes
What we offer:
Opportunity to work in a dynamic and diverse environment