Transitional Care Coordinator, CVS Health

CVS Health

Location:
United States, Illinois

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Transitional Care Coordinators are an integral part of the team at Oak Street Health. They help track patients across hospital and post-acute settings and ensure they reconnect to primary care. Responsibilities include managing notifications, conducting outreach to facilities and patients, scheduling post-discharge appointments, obtaining medical records, and coordinating with care teams. The role is remote and supports Oak Street Health’s mission to transform healthcare in underserved communities.

Job Responsibility:

Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
Other duties as assigned

Requirements:

Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
Experience in customer service setting (specific experience in healthcare preferred but not required)
Professional phone etiquette
High level of integrity
Proficient PC skills
College degree preferred, high school diploma required
Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
US work authorization

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Additional Information:

Job Posted:
June 04, 2025

Expiration:
November 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Transitional Care Coordinator

CVS Health

Location:United States, Illinois

Category:Health and Beauty

Contract Type:Employment contract